Marina Fuchs Martinez
Toronto,Canada
Summary
Trilingual professional fluent in English, French, and Spanish with extensive experience in customer service and operations. Adept at resolving issues, ensuring customer satisfaction, and enhancing brand image. Demonstrated success in managing operations in fast-paced environments, both independently and as part of a team. Seeking a Customer Service Representative role to leverage strong communication skills and problem-solving abilities.
Overview
2
2
years of professional experience
Work History
Customer Service & Operations Lead
Essence de Beauté
04.2024 - Current
- Responsible for daily operations of a skincare and beauty retail store, managing both in-person and online customer experiences
- Oversaw inventory, handled customer inquiries, and managed sales transactions
- Utilized Shopify for product listing, order processing, and customer tracking
- Coordinated order fulfillment and shipping through ShipStation
- Managed customer interactions through Gorgias across multiple channels, including Instagram, Facebook, Messenger, and email
- Facilitated international sales and established wholesale partnerships with beauty supply stores globally
- Communicated effectively in English, Spanish, French, and German; ongoing studies in Korean
- Supported remote operations for locations in New York City, Toronto, and Montreal.
Economy Optical
11.2023 - 01.2024
- Assisted customers in selecting eyewear and accessories tailored to their needs and preferences
- Processed insurance claims and coordinated with healthcare providers to ensure seamless customer service
- Conducted product fittings and adjusted frames for optimal customer comfort
- Maintained a well-organized and visually appealing display of products to attract and engage customers
- Managed inventory and stock replenishment to support business operations and customer satisfaction.
Sales Associate
Moose Knuckles
11.2022 - 05.2023
- Delivered personalized customer service by understanding individual needs and recommending suitable products
- Actively engaged customers with detailed product knowledge to boost sales and brand loyalty
- Coordinated in-store events and promotions to drive customer engagement and increase foot traffic
- Assisted in inventory management, ensuring accurate stock levels and timely product restocking
- Collaborated with team members to maintain high visual standards and store presentation.
Line Cook and Prep Cook
Siam
05.2022 - 09.2022
- Prepared multiple orders simultaneously during peak hours, ensuring high customer satisfaction
- Trained new staff in food preparation, kitchen equipment use, and sanitation practices
- Prepared Thai salads, desserts, and khan yams with daily fresh ingredients
- Maintained kitchen cleanliness and followed opening and closing procedures.
Busgirl
Sushi Hidden Fish
06.2022 - 07.2022
- Provided smooth service by assisting customers with additional requests
- Cleared tables quickly and efficiently, supporting high turnover during busy periods
- Assisted waitstaff with order delivery and customer service.
Education
Digital Media -
Seneca College
Toronto, ONSkills
- Customer Service
- Communication Skills
- Time Management
- Technical Knowledge
- Negotiation
- Data Entry
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
German
Limited Working
Korean
Elementary
Awards
University of Vienna Language Exchange Program, Selected as an exchange student for an intensive German language program, enhancing multilingual communication skills and cultural understanding.
References
Available upon request
Timeline
Customer Service & Operations Lead
Essence de Beauté
04.2024 - Current
Economy Optical
11.2023 - 01.2024
Sales Associate
Moose Knuckles
11.2022 - 05.2023
Busgirl
Sushi Hidden Fish
06.2022 - 07.2022
Line Cook and Prep Cook
Siam
05.2022 - 09.2022
Digital Media -
Seneca College