MARINA ZAYA
Surrey,BC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hostess
Gordon Ramsay Burger
10.2023 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
Customer Service Representative
GOLD'S GYM
08.2021 - 10.2023
- Managed 3+ phone lines and facilitated over 20+ calls per day with members, guests and staff
- Provided administrative and clerical support via Microsoft Excel and DataTrak
- Smoothly managed daily front desk operations for busy gym such as setting up appointments, booking classes, sending emails, greeting over 700+ members and taking payments via POS system.
Team Leader
MCDONALDS
08.2018 - 06.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Bachelor of Business Administration - Marketing
KWANTLEN POLYTECHNIC UNIVERSITY, Melville School of Business
Surrey, BC2025
Skills
- Staff Training
- Menu Memorization
- Problem-Solving Ability
- POS Systems Expertise
- Managing Multiple Tasks
- Food Preparation and Safety
Accomplishments
- Earned "Outstanding Achievement" in IB-MYP Program in 2017.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Supervised 8+ staff members
Certification
Serving It Right
Timeline
Hostess
Gordon Ramsay Burger
10.2023 - Current
Customer Service Representative
GOLD'S GYM
08.2021 - 10.2023
Team Leader
MCDONALDS
08.2018 - 06.2022
Bachelor of Business Administration - Marketing
KWANTLEN POLYTECHNIC UNIVERSITY, Melville School of Business