Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

MARINA ZAYA

Surrey,BC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Hostess

Gordon Ramsay Burger
10.2023 - Current
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.

Customer Service Representative

GOLD'S GYM
08.2021 - 10.2023
  • Managed 3+ phone lines and facilitated over 20+ calls per day with members, guests and staff
  • Provided administrative and clerical support via Microsoft Excel and DataTrak
  • Smoothly managed daily front desk operations for busy gym such as setting up appointments, booking classes, sending emails, greeting over 700+ members and taking payments via POS system.

Team Leader

MCDONALDS
08.2018 - 06.2022
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

Bachelor of Business Administration - Marketing

KWANTLEN POLYTECHNIC UNIVERSITY, Melville School of Business
Surrey, BC
2025

Skills

  • Staff Training
  • Menu Memorization
  • Problem-Solving Ability
  • POS Systems Expertise
  • Managing Multiple Tasks
  • Food Preparation and Safety

Accomplishments

  • Earned "Outstanding Achievement" in IB-MYP Program in 2017.
  • Awarded "Employee of the Month" for delivering outstanding administrative support.
  • Supervised 8+ staff members

Certification

Serving It Right



Timeline

Hostess

Gordon Ramsay Burger
10.2023 - Current

Customer Service Representative

GOLD'S GYM
08.2021 - 10.2023

Team Leader

MCDONALDS
08.2018 - 06.2022

Bachelor of Business Administration - Marketing

KWANTLEN POLYTECHNIC UNIVERSITY, Melville School of Business

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MARINA ZAYA