Marina8 Watson
Rosedale,BC
Summary
Customer Service Representative skilled in complaint resolution, relationship management, and product knowledge. Enhances customer satisfaction and drives repeat business through effective communication and knowledgeable service. Committed to delivering a positive customer experience.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Cobs Bread
White Rock, British Columbia
08.2020 - 04.2026
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled customer complaints with professionalism and empathy.
- Assisted customers with product selections and inquiries at Cobs Bread.
- Educated customers on nutritional information and product ingredients.
- Managed cash register operations and processed transactions efficiently.
- Developed strong customer relationships to encourage repeat business.
- Identified opportunities for upselling additional products or services based on customer needs.
- Collaborated with team members to ensure timely product replenishment.
- Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.
Member Service Representative
Vancity Credit Union
Vancouver, British Columbia
04.2012 - 08.2018
- Resolved member complaints efficiently, ensuring satisfaction and retention.
- Strengthened member relationships through consistently excellent service.
- Educated members on financial products and services available through Vancity.
- Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
- Navigated customer conflicts by remaining calm and leveraging internal resources to craft effective solutions.
- Maintained accurate records of member interactions and transactions.
- Participated in team meetings to discuss customer service strategies and goals.
- Supported sales team members to drive growth and development.
Education
High School Diploma -
Kelowna Secondary
Kelowna, BCSkills
- Customer relationship management
- Complaint resolution
- Customer engagement
- Sales assistance
- Product knowledge
- Cash register operations
- Conflict management
Timeline
Customer Service Representative
Cobs Bread
08.2020 - 04.2026
Member Service Representative
Vancity Credit Union
04.2012 - 08.2018
High School Diploma -
Kelowna Secondary