Marina Valle Zuñiga
La Mesa,CA
Summary
As a dedicated sales associate with a proven track record of enhancing customer satisfaction and training new team members, I am known for my reliability and effective problem solving abilities in high pressure environments. My extensive customer service experience has equipped me with the necessary skills to handle various tasks efficiently. I have successfully managed overnight shifts to handle price changes, count inventory, and ensure everything is prepared for opening. My responsibilities have encompassed working in every department, stocking products, and placing orders to maintain a steady supply. As a team player, I thrive in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Sales Associate
Smart & Final Extra
National City, CA
04.2019 - 05.2023
- Maintained inventory accuracy by conducting regular stock checks and organizing displays.
- Processed transactions efficiently using point-of-sale systems while ensuring customer satisfaction.
- Collaborated with team members to implement promotional displays, increasing product visibility.
- Trained new associates on store policies, customer service standards, and operational procedures.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Pastry Cook Assistant
The Wild Thyme Company Catering and Events
San Diego, CA
11.2018 - 2019
- Assisted in preparation of pastry doughs and batters for various catering events
- Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.
- Personalized creations for holidays, weddings, graduations, and personal events.
- Maintained cleanliness and organization of pastry kitchen environment
- Supported lead pastry cook in executing menu items under tight deadlines
- Operated commercial kitchen equipment, including mixers and ovens, ensuring safety protocols
Crew Member
McDonald's
San Diego, CA
07.2018 - 11.2018
- Prepared and assembled food items according to safety and quality standards.
- Operated cash register and handled customer transactions efficiently.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to maintain cleanliness and organization in work area.
Education
High School Diploma -
Herbert Hoover High School
San Diego, CASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Sales Associate
Smart & Final Extra
04.2019 - 05.2023
Pastry Cook Assistant
The Wild Thyme Company Catering and Events
11.2018 - 2019
Crew Member
McDonald's
07.2018 - 11.2018
High School Diploma -
Herbert Hoover High School