Marina Valadez
Arvin
Summary
Proven Account Manager with a track record of enhancing customer satisfaction and retention at Healthcare Services Group through effective relationship building and account management. Skilled in team training and client relations, I excel in fostering teamwork and collaboration, significantly improving service delivery and operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Account Manager
Healthcare Services Group
12.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Responsible for managing and training with food service.
- Train New Employees, supervise and evaluate The kitchen/ cafeteria personnel.
- Manage Inventory of equipment, food and supplies
- Attends weekly/Monthly meetings as well as trainings that are required.
Assistant Manager
Windsor Post Acute Care
03.2022 - 12.2022
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Education
Certified Dietary Manager
University of Florida
Gainesville, FL04.2023
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Team Training
- Documentation And Reporting
- Order Processing
- Product Training
- Relationship Building
- Customer Satisfaction
- Goal-Oriented
Timeline
Account Manager
Healthcare Services Group
12.2022 - Current
Assistant Manager
Windsor Post Acute Care
03.2022 - 12.2022
Certified Dietary Manager
University of Florida
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