Marina Santana
Summary
Dynamic operations leader with a proven track record at Hairworks Mississauga Salon, excelling in training and mentoring staff while enhancing customer service. Skilled in performance analysis and scheduling coordination, I drive efficiency and satisfaction through innovative solutions and effective communication, ensuring alignment between management and team goals.
Overview
4
4
years of professional experience
Work History
Assistant Manager of Operations
Hairworks Mississauga Salon
11.2022 - Current
- Monitored compliance with health and safety regulations within the salon environment.
- Developed operational reports to identify areas for improvement in service efficiency.
- Facilitated communication between management and staff to align goals and expectations.
- Assisted in training new staff on salon procedures and customer service standards.
- Coordinated daily operations to enhance service delivery and customer satisfaction.
- Lead daily front-desk operations, managed schedules for multiple stylists, and resolved client inquiries with professionalism and care.
Advertising Sales Representative
Brazilian Wave Magazine
09.2021 - Current
- Cultivated relationships with clients, ensuring consistent communication and satisfaction with advertising services.
- Secured advertising partnerships through targeted B2B outreach and relationship building.
- Developed customized promotional solutions for clients, enhancing customer satisfaction.
- Delivered innovative marketing ideas and content strategies aligned with brand voice.
Office Coordinator
Wolf Law Chambers
05.2022 - 08.2022
- Managed scheduling across 3 office locations; ensured smooth client communications.
- Supported event marketing efforts, contributing to client growth and lead generation.
- Handled deposits, mailing, and office supply logistics with precision.
Education
Bachelor of Science - Neuroscience Specialist Program
University of Toronto Mississauga
Mississauga, ON06-2027
Our Lady of Mount Carmel Secondary School
Mississauga, ON06-2021
Skills
- Training and mentoring
- Employee supervision
- Purchasing and planning
- Scheduling coordination
- Customer service
- Performance analysis
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Italian
Limited Working
Timeline
Assistant Manager of Operations
Hairworks Mississauga Salon
11.2022 - Current
Office Coordinator
Wolf Law Chambers
05.2022 - 08.2022
Advertising Sales Representative
Brazilian Wave Magazine
09.2021 - Current
Bachelor of Science - Neuroscience Specialist Program
University of Toronto Mississauga
Our Lady of Mount Carmel Secondary School
Similar Profiles
Jessica GocoolJessica Gocool
Registered Nurse, Emergency Department at Trillium Health Partners - Mississauga HospitalRegistered Nurse, Emergency Department at Trillium Health Partners - Mississauga Hospital
Seerit GillSeerit Gill
Camp Counselor at City Of MississaugaCamp Counselor at City Of Mississauga
Felice De CesareFelice De Cesare
Volunteer at Mississauga Valley LibraryVolunteer at Mississauga Valley Library
James Mark BiniJames Mark Bini
Assistant Manager of Operations at RMS COLLECT PHILS INC an IQor CompanyAssistant Manager of Operations at RMS COLLECT PHILS INC an IQor Company
ALEXIOS MATTHAIOUALEXIOS MATTHAIOU
Assistant Manager of Operations at Benetos Restaurant and Tapas BarAssistant Manager of Operations at Benetos Restaurant and Tapas Bar