Summary
Overview
Work History
Education
Skills
Timeline
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Marina Saldana

Assistant Manager Sherwin Williams Santa Barbara (Chapala Location)
Santa Barbara

Summary

Dynamic operations manager with a proven track record at Sherwin Williams Co, excelling in team leadership and customer relations. Enhanced customer satisfaction through effective problem-solving and strategic planning, driving sales growth and operational efficiency. Skilled in budgeting and financial management, fostering a collaborative work environment that promotes employee development.

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Proactive and meticulous Assistant Manager with over 3 years of experience in paint/sales industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Overview

7
7
years of professional experience
1
1
Language

Work History

Assistant Manager

Sherwin Williams Co
01.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Generated repeat business through exceptional customer service.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Manager

Metro by T-Mobile
03.2021 - 06.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Manager

Goa Taco
09.2018 - 03.2021
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.

Education

High School Diploma -

San Marcos High School
Santa Barbara, United States
05.2001 -

Skills

    Operations management

    Team leadership

    Employee performance evaluations

    Cost reduction

    Problem-solving

    Task delegation

    Decision-making

    Time management

    Customer relations

    Adaptability and flexibility

    Project management abilities

    Staff supervision

    Staff management

    Business development

    Sales strategies

    Sales growth

    Sales reporting

    Financial management

    Budgeting and finance

    Multitasking

    Computer skills

    Self motivation

Timeline

Assistant Manager

Sherwin Williams Co
01.2023 - Current

Manager

Metro by T-Mobile
03.2021 - 06.2022

Manager

Goa Taco
09.2018 - 03.2021

High School Diploma -

San Marcos High School
05.2001 -

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Marina SaldanaAssistant Manager Sherwin Williams Santa Barbara (Chapala Location)