Hi, I’m
Marina Pinski
Montreal,QC
Summary
Dynamic hospitality professional with extensive experience at Auberge Saint-Jacques, excelling in customer service and front desk operations. Proven track record in staff training and complaint resolution, enhancing guest satisfaction through effective communication and personalized service. Adept at managing high-demand situations, ensuring seamless operations and memorable experiences for guests.
Overview
16
years of professional experience
Work History
Auberge Saint-Jacques
Assistant Front Office Manager
05.2014 - Current
Job overview
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Managed room inventory to optimize revenue opportunities during high-demand periods.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Implemented new procedures for handling guest complaints, resulting in increased customer satisfaction ratings.
- Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
- Oversaw group reservations, working closely with event planners and sales teams to accommodate special requests as needed.
Coronet Properties
Airbnb Host
01.2020 - 07.2022
Job overview
- Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
- Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
- Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
- Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
- Hosted international travelers from various cultures, adapting communication styles accordingly while maintaining a warm, welcoming atmosphere throughout their stay.
- Developed a comprehensive house manual to provide clear instructions for guests during their stay.
Foton Kobalt
Receptionist
05.2009 - 12.2013
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Education
Klugino-Bashkyrivsk Institution Ukraine Kharkiv
High School Diploma
06-1998
University Overview
- Graduation with Distinction, [Semester, Year]
Skills
- Customer service
- Front desk operations
- Staff training and development
- Employee supervision
- Complaint handling
Languages
English
Full Professional
French
Professional Working
Russian
Professional Working
Ukrainian
Elementary
Timeline
Airbnb Host
Coronet Properties
01.2020 - 07.2022
Assistant Front Office Manager
Auberge Saint-Jacques
05.2014 - Current
Receptionist
Foton Kobalt
05.2009 - 12.2013
Klugino-Bashkyrivsk Institution
High School Diploma
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