Marina Ngadeu
National Capital Region,ON
Summary
- As a policy analyst I am a strategic and critical thinker who appreciates great challenges and has great communication skills (verbal and written)
- I am organized and independent but I also excell in organizations that encourage teamwork
- With my background in the customer service industry I know how to maintain a high level of professionalism, patience and efficiency to minimize client dissatisfaction and increase customer loyalty
- As a federal government employee, over the years I have built a strong sense of discretion, integrity, and diplomacy in compliance with Canada's Privacy Law, Values and Ethics.
Overview
9
9
years of professional experience
Work History
Policy Analyst
International Affairs - Canada Border Service Agency
Ottawa, ON
09.2023 - Current
- I participate in developing innovative solutions to address emerging global issues in border management with international partners and countries;
- I work on creating and maintaining new and existing initiatives to improve relations between Canada and other countries in areas related to International affairs such as National Security, refugee crisis, human trafficking, illicit drug trafficking and illegal migration;
- I review trip reports submitted by and to higher management (Directors, Vice-President, President);
- I prepare guests lists and agendas when we are hosting delegations from external departments, countries or international organizations (United Nations, European Union, etc...) and embassies, and escort them as needed for external visits (National Targeting Centres, Seaports, Points of Entry, Airports);
- I write correspondence to higher management regarding request we receive from partners on various issues and initiatives;
- I produce research work to inform higher management of issues related to various subjects prior to meetings with External and Internal stakeholders;
- I produce visit debriefs, meeting briefing notes, and various supporting documentation as needed;
- I attend events organized by embassies and others external stakeholders as our ongoing relationship building commitment;
- I attend meeting outside of the office with internals and external partners;
- Present recommendations and suggestions to higher management on various initiatives and issues;
- Assist with development and implementation of various policy documentation;
- Comply with confidentiality regulations in handling travelers information;
- Handled modification and updating of policies;
- Developed policy briefs on key issues for government decision-makers.
Policy Analyst
Strategic Policy Branch - Canada Border Services Agency
Ottawa, ON
09.2022 - 09.2023
- I evaluated policy discussions and plans to determine possible impact on
data management and data access; - I assisted with development and implementation of efforts to support policy
changes; - I ensure compliance with confidentiality regulations in handling travelers information;
- I produced and verified documentation for appropriate coding, catching errors and making revisions;
- I handled modification and updating of policies;
- I produced a monthly newsletter shared to the entire Division with critical updates and information related to data policy.
Case Officer
Recourse Directorate - Canada Border Service Agency
07.2019 - 09.2022
- Knowledge of the Canadian Customs Act Law
- Responsible for the review and the opening of new incoming appeals where commercial importers request a formal change to an official CBSA decision related to commercial goods and enforcement actions (tariff classification – value for duty – origin of the goods – prohibited goods – casual refund)
- Educate claimants or third parties on the required steps to submit an appeal to dispute a CBSA decision
- Communicate with different Ports and different Units to request additional details about the commercial goods at issue in order to facilitate the decision-making process
- Ensure each of the forms submitted by the claimant are properly filled otherwise communicate with the claimant or the broker to request the required documentation
- Send out various communication to the claimant or representative or the broker as needed
- Work on files related to prohibited weapons, controlled drugs, seizures of prohibited devices and other various contraventions
- Conduct research and basic analysis, consolidate and summarize information
- Conduct extensive research into applicable software and systems
- Support special projects upon request from department manager
- Ensure the training of new staff members
Office Clerk
Senate of Canada
Ottawa, ON
02.2019 - 07.2019
- The House of Commons property and Services Management Directorate is in charge of receiving, scheduling, validating and timely distributing requested services for the Senators and all Senate's employees by communicating with Senators offices and using various data management systems
- Participates to the management strategy in relation to services and special requests
- Editing paper works and communique prior to distribution to the Senate staff
- Provide a variety of administrative services and coordinate assigned projects
- Observed deadlines, enabling timely completion of tasks.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Answered multi-line telephone system and routed calls to appropriate personnel.
Collection Officer
Canada Revenue Agency
06.2018 - 02.2019
- CRA – Debt Management Division Complies with federal policies, procedures and regulations
- Contacted debtors through email, telephone and mail contact to begin collections process.
- Met demands of busy collections group by performing high volume of daily calls.
- Reviewed accounts to determine payment plan compliance.
- Negotiated payment plans and arrangements.
- Educated customers on actions and strategies for debt repayment.
- Reached out to customer to pursue payments, remind of obligations and discuss default procedures.
Information Officer
Canada Registered Education Savings Plan (RESP)
Ottawa, ON
02.2017 - 07.2018
- ESDC administers education savings incentives linked to RESPs (savings Grant and the Canada Learning Bond)
- Educate customers on Canada Revenue Agency regulations for RESPs
- Consistently improve customer satisfaction through expert resolution of conflict issues and concerns
- Demonstrated strong sense of ownership for customer issues, displaying empathy and maintaining productive dialogue throughout open requests
- Ensure various administrative tasks and files maintenance using various data base management systems
Community Relations Assistant - Intern
Constituency Office MP Longueil
Montreal, QC
06.2015 - 10.2015
- Ensure the daily media monitoring
- Produce writing, translation and the revision of official documents
- Prepare and plan ceremonies, meetings, conferences and press briefings of the MP
- Ensure surveys management (surveys collected from constituency residents about issues such as Canada Post Delivery Act, social housing policy and assistance to SME (small and medium-sized enterprise)
- Manage the e-mail and mails of the office Ensure the communication with institutions and partners
- Ensure the coordination of volunteers and organize special events Register new volunteers
Education
Master of Arts - Public Administration
University of Ottawa
Ottawa, Canada12-2023
Certificate -
Council of Canadian Administrative Tribunals
12.2020
Minor - Conflicts Studies
St-Paul University
Ottawa, Canada04.2020
Bachelor of Arts - Political Science With International Relations
University of Montreal
Montreal, Canada01.2017
Skills
- Qualitative and quantitative research
- Policy and procedure explanation
- Data collection and analysis
- Documentation and reporting
- Prioritization and organization
- Event planning
- Computer proficiency - Microsoft Office Suite - Social media management
LANGUAGE PROFILE
French
Native/ Bilingual
English
Native/ Bilingual
Spanish
Full Professional
Accomplishments
- Standard First Aid & CPD/AED Certifcate
- Former President of African Students Association - University of
Montreal - International program Ambassador - Québec Sans Frontières (QSF)
- McGill 2015 Slasummit case competition participant
- Member of AJPQ (Association des Jeunes Parlementaires du Québec)
- Elections Canada volunteer elections
Summary of some of my research work
- Canadian Feminist International Assistance Policy (case study: Sub-sahara Africa)
- Pan-canadian framework on clean growth and climate change
- Regulation and implementation of safe injection facilities (case study: Vancouver Insite Facility)
LinkedIn Profile
- URL: www.linkedin.com/in/marina-ngadeu-b-sc-777296126
Timeline
Policy Analyst
International Affairs - Canada Border Service Agency
09.2023 - Current
Policy Analyst
Strategic Policy Branch - Canada Border Services Agency
09.2022 - 09.2023
Case Officer
Recourse Directorate - Canada Border Service Agency
07.2019 - 09.2022
Office Clerk
Senate of Canada
02.2019 - 07.2019
Collection Officer
Canada Revenue Agency
06.2018 - 02.2019
Information Officer
Canada Registered Education Savings Plan (RESP)
02.2017 - 07.2018
Community Relations Assistant - Intern
Constituency Office MP Longueil
06.2015 - 10.2015
Master of Arts - Public Administration
University of Ottawa
Certificate -
Council of Canadian Administrative Tribunals
Minor - Conflicts Studies
St-Paul University
Bachelor of Arts - Political Science With International Relations
University of Montreal
Similar Profiles
Larissa DeanLarissa Dean
Records Management Officer at Government of Canada, Canadian Border Service AgencyRecords Management Officer at Government of Canada, Canadian Border Service Agency
Christine LuChristine Lu
International Student Assistant at International AffairsInternational Student Assistant at International Affairs
Gurveen DhaliwalGurveen Dhaliwal
Travel Services Representative at Canada Border Services AgencyTravel Services Representative at Canada Border Services Agency