Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

MARINA MORAN

San Jose

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Host/Takeout Server

BJ's Restaurant & Brewhouse
01.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
  • Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Cashier

Panera Bread
11.2022 - 01.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • I have been strategic with figuring out what customers are looking for, and exactly how to achieve it for them
  • I accomplished multitasking, working as cashier, and cleaning up properly as well
  • Along with this, I have learned the importance of customer satisfaction and how to enforce all of my efforts into one task
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Volunteer

Portals Garden Club
07.2018 - 07.2018
  • Throughout this volunteer experience, I assisted the hosts with setting up their houses to look presentable for the guests
  • This job included walking around the Portola area to different houses to set up food and chairs, and providing assistance to the house hosts
  • This lasted a total of 6 hours and it taught me how to supply customers or guests with outstanding service

Education

Associate of Arts - Business

West Valley
Saratoga, CA
05.2025

High School -

Santa Teresa High School
San Jose, CA
05.2023

Skills

  • Order Taking
  • Health Code Compliance
  • Cash Register Systems
  • Cleaning and Sanitizing
  • Verbal and Written Communication
  • Cash Management
  • Product and Service Sales
  • Product Display
  • Coffee Machinery
  • Ordering Procedures
  • Station Preparation
  • Conflict Mediation
  • Food Preparation and Safety
  • Excellent Memory
  • Product Knowledge
  • Plates Presentation
  • Adaptable to change
  • POS Software
  • Accurate Money Handling
  • Brand Loyalty
  • Customer Needs Assessment
  • Health and Safety Standards
  • Leadership
  • Training
  • Effective Time Management
  • Customer Service
  • Reservation Management
  • Food Packaging
  • Food Preparation
  • Phone Etiquette

Certification

Food Service Handler

Personal Information

Age: 19

Timeline

Host/Takeout Server

BJ's Restaurant & Brewhouse
01.2024 - Current

Cashier

Panera Bread
11.2022 - 01.2024

Volunteer

Portals Garden Club
07.2018 - 07.2018

High School -

Santa Teresa High School

Associate of Arts - Business

West Valley

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MARINA MORAN