Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marina Marina Essaghzadeh

Camarillo

Summary

Dynamic banking professional with extensive experience at Mechanics Bank, excelling in financial transactions and customer onboarding. Proven track record in relationship building and sales strategies, consistently exceeding revenue targets. Adept at fraud prevention and data analysis, delivering exceptional service while training teams to enhance performance and customer satisfaction. Dedicated banker proficient in setting up new customer accounts, adhering to security protocols, and assisting with audits. Well-organized with strong relationship-building, time management, and documentation skills. Ready to leverage several years' experience in related roles to excel in a dynamic position with your company. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Universal Banker

Mechanics Bank Commercial Banking
Camarillo
03.2025 - Current
  • Processed deposits, withdrawals, loan payments and other financial transactions.
  • Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
  • Maintained records of customer interactions and transactions in accordance with bank policies.
  • Answered telephone inquiries regarding account balances, fees or general information.
  • Attended weekly meetings with branch managers to discuss goals related to sales targets.
  • Cross-sold bank products such as debit cards, credit cards and overdraft protection plans to existing customers.
  • Performed fraud prevention duties by monitoring suspicious activity on customer accounts.
  • Researched account discrepancies or errors identified during audits or reviews.
  • Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
  • Assisted customers with online banking setup and troubleshooting issues.
  • Assisted customers with setting up direct deposits for their payroll checks.
  • Received incoming wires from other financial institutions into customer accounts.
  • Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
  • Provided guidance on establishing automatic transfers between various accounts.
  • Sold, upsold and cross-sold products to bank customers to achieve revenue targets.
  • Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
  • Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Trained and coached less experienced team members in procedures, compliance standards and performance strategies.

Relationship Banker III

California Bank & Trust
Oxnard
05.2023 - 06.2024
  • Educated clients about various banking products available at the institution.
  • Developed promotional strategies to attract new customers to the bank's products and services.
  • Prepared loan documents for review and approval by bank management.
  • Analyzed financial data to determine the creditworthiness of potential borrowers.
  • Built long-term relationships with customers by providing personalized service and support.
  • Provided customers with financial advice and assistance in setting up accounts, loans, and investments.
  • Provided ongoing support throughout the loan application process including answering questions about loan terms and conditions.
  • Attended meetings with other bankers to discuss best practices related to relationship building.
  • Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
  • Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
  • Maintained records of all customer interactions in a secure database system.
  • Reviewed loan applications for accuracy and completeness before submitting them for processing.
  • Collaborated with team members to develop innovative solutions for meeting customer needs while maintaining profitability goals set by the bank's senior management.
  • Complied with security procedures and protocols when opening and closing bank vault.
  • Integrated marketing promotions and programs into conversations to educate and inform customers.
  • Collaborated with mortgage and wealth management partners to assist customers with specialized needs.
  • Used customer and bank records to investigate and correct errors upon customer request.
  • Identified transaction errors for unbalanced debits and credits.

Sr. Utility Reresentative

Pacific Western Bank
Ventura
05.2016 - 01.2022
  • Provided customer service by answering product and service related questions.
  • Conducted market research to better understand customer needs and preferences.
  • Escalated unresolved issues to appropriate departments for further investigation.
  • Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
  • Answered phone calls and directed them to appropriate personnel.
  • Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
  • Performed administrative tasks such as filing documents and updating records.
  • Consistently met daily performance goals set by management team members.
  • Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
  • Identified opportunities for cross-selling additional products or services.
  • Collaborated with team members to identify areas of improvement in customer service processes.
  • Conducted product demonstrations to prospective clients, highlighting features and benefits tailored to their needs.
  • Negotiated terms of agreements and closed sales with clients to meet revenue objectives.
  • Trained new representatives on product knowledge, sales strategies, and company policies.
  • Managed client accounts, ensuring satisfaction and retention through regular communication and problem resolution.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Audited company's legal documents to verify compliant policies and procedures.

Education

Some College (No Degree) - Accounting And Finance

Los Angeles Pierce Collage
Woodland Hills, CA

Skills

  • Financial transactions
  • Account management
  • Fraud prevention
  • Customer onboarding
  • Sales strategies
  • Loan processing
  • Data analysis
  • Effective communication
  • Branch operations
  • Team training
  • Relationship building
  • Money auditing
  • Customer service
  • Night and safe deposit procedures
  • New customer acquisition
  • Audit support

Languages

Persian
Professional
Turkish
Professional
Armenian
Limited

Timeline

Universal Banker

Mechanics Bank Commercial Banking
03.2025 - Current

Relationship Banker III

California Bank & Trust
05.2023 - 06.2024

Sr. Utility Reresentative

Pacific Western Bank
05.2016 - 01.2022

Some College (No Degree) - Accounting And Finance

Los Angeles Pierce Collage

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Marina Marina Essaghzadeh