Marina Malacara
Montclair
Summary
Currently a Freight Force employee since July 2021. Seeking to advance my career and skills with a better job opportunity. My overall goal is to grow with STG Logistics.
Overview
21
21
years of professional experience
Work History
Accounts Receivable and Billing Clerk
STG Logistics
07.2021 - Current
- Assisted with account setup, ensuring all necessary information was collected and inputted correctly to facilitate accurate invoicing and payment processing.
- Delivered high-quality work under tight deadlines while maintaining attention to detail resulting in increased productivity.
- Collaborated with sales teams on contract reviews ensuring that all invoicing terms and conditions were accurately reflected in client agreements.
- Supported audit preparation efforts by gathering required documentation and responding to auditor inquiries regarding accounts receivable activity.
- Contributed to accurate forecasting by providing timely information on expected cash inflows from customers'' payments.
- Reduced billing errors by accurately reviewing invoices and promptly addressing discrepancies.
- Streamlined payment processing by implementing effective electronic billing systems.
- Improved customer satisfaction through timely resolution of billing inquiries and disputes.
- Enhanced cash flow by efficiently processing and managing accounts receivable.
- Optimized revenue recognition by monitoring aging reports, identifying uncollected amounts, and taking appropriate action to recover outstanding balances.
- Increased accuracy in financial reports by diligently reconciling accounts on a monthly basis.
- Contributed to the resolution of delinquent accounts by working closely with the collections team, providing necessary documentation, and participating in negotiations as needed.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
Mortgage Customer Service Specialist
LERETA, LLC (Contracted Employee For TIAA Bank & A
03.2019 - 06.2022
- Assisted clients in navigating online platforms for easy access to account information.
- Contributed to team success by sharing industry knowledge, best practices, and problem-solving techniques during staff meetings.
- Ensured accuracy in data entry tasks, minimizing errors that could result in costly delays or misinformation within the mortgage process.
- Promoted positive brand image by delivering an exceptional customer service experience through active listening, problem-solving skills, and genuine care for client needs.
- Improved customer satisfaction by promptly addressing and resolving mortgage-related inquiries and concerns.
- Met customer call guidelines for service levels, handle time and productivity.
Mortgage Loan Servicing Specialist
GREEN TREE SERVICING-CURRENTLY DITECH
11.2010 - 08.2015
- Supported the implementation of new mortgage servicing software to streamline workflows and improve data management accuracy.
- Increased accuracy of financial data by diligently reviewing and reconciling borrower payments and escrow accounts.
- Maintained compliance with federal regulations, company policies, and industry best practices in all mortgage loan servicing activities.
- Assisted in the development of training materials to support onboarding new Mortgage Loan Servicing Representatives.
- Managed a portfolio of loans to ensure timely payment application, proper account maintenance, and accurate recordkeeping.
- Collaborated with underwriters to ensure timely and accurate loan documentation processing.
- Provided exceptional customer service by accurately answering questions related to mortgage terms, payments, escrow accounts, taxes, insurance premiums, prepayment penalties.
- Reduced delinquency rates with proactive communication and payment plan negotiations.
Customer Service Manager
Citibank
10.2003 - 06.2009
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Improved team morale by establishing recognition program for exceptional customer service.
- Enhanced team productivity with introduction of flexible working arrangements.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ05.2026
Skills
- Payment tracking
- Microsoft Excel
- Invoice processing
- General ledger
- Dispute resolution
- Bank deposits
- Billing adjustments
- Debt collection
- Customer service support
- Accounts receivable
- Collections
- Account reconciliation
My list of certificates and employment history.
Timeline
Accounts Receivable and Billing Clerk
STG Logistics
07.2021 - Current
Mortgage Customer Service Specialist
LERETA, LLC (Contracted Employee For TIAA Bank & A
03.2019 - 06.2022
Mortgage Loan Servicing Specialist
GREEN TREE SERVICING-CURRENTLY DITECH
11.2010 - 08.2015
Customer Service Manager
Citibank
10.2003 - 06.2009
Bachelor of Science - Business Administration And Management
University of Phoenix
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