Gillian Coleman
London,ON
Summary
Sales Associate with over 10 years of customer service experience. Passionate and motivated with a proven track record of providing an exceptional performance in fast-paced environments. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bear Builder (Sales Associate)
Build-A-Bear
12.2023 - Current
- Engaged guests in conversation by using open-ended questions to assess reason for visit and to make experience personal.
- Suggested products and upsells to maximize store results and enhance guests experience.
Assistant Manager
Build-A-Bear
03.2023 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Senior Lead of Womens/Sales Associate
Old Navy
10.2014 - 03.2023
- Ability to lead small teams and ensure all steps are being completed as required by management and store protocol
- Cash Handler
- Served needs of as many as 120 patrons per shift, including collecting payments, tracking rewards and handling customer service issues
Education
Diploma - Broadcasting - Television And Film Productions
Fanshawe College
London, ON2019
Diploma - Ontario High School And Ontario French Diploma
Sir Frederick Banting Secondary School
London, ON2014
Skills
- Multi-tasking ability
- Customer Service
- Time management
- Grammar understanding
- Administrative Support
- MS Office proficiency
- Money handling abilities
- Filing assistance
- Typing speed of 60 WPM
- Leadership skills
References
Jaclyn Breen- Manager at Build-A-Bear Masonville - 226.316.1990
Certification
Certified in Standard First Aid 01/22-01/25
- CPR/AED Level C
Joint Health & Safety Committee Certification 11/21
- Completion of Part 1 and Part 2 by OSC Workplace Wellbeing
Timeline
Bear Builder (Sales Associate)
Build-A-Bear
12.2023 - Current
Assistant Manager
Build-A-Bear
03.2023 - 12.2023
Senior Lead of Womens/Sales Associate
Old Navy
10.2014 - 03.2023
Diploma - Broadcasting - Television And Film Productions
Fanshawe College
Diploma - Ontario High School And Ontario French Diploma
Sir Frederick Banting Secondary School
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