Marina Lugo-Felix
Coachella
Summary
Detail-oriented professional transitioning from hotel front desk supervisor to medical administration, offering extensive experience in customer service, scheduling, data entry, and managing confidential information. Proven ability to communicate effectively and organize tasks efficiently in fast-paced environments. Strong commitment to delivering exceptional service and support, ensuring seamless operations and positive experiences for clients and colleagues. Eager to leverage transferable skills in a dynamic healthcare setting to contribute to team success and enhance patient care.
Overview
10
10
years of professional experience
Work History
Guest Services Supervisor
WorldMark Indio
07.2021 - 07.2025
- Point-agent for Owner/Guest de-escalation matters with the primary goal of creating an outcome of satisfaction and prevention of further escalation.
- Hired, trained and managed team of 23 Guest Services Representatives successfully.
- Worked with Overnight team and learned the auditing process and basic accounting.
- Handled guest compensations, on-sites and reservation modification for the property.
- Reviewed upcoming events and planned for expected challenges.
- Set and managed policies for concierge services and guest relations.
- Networked with other departments to build department bonds and working relationships.
- Uplifting of team moral when necessary and leading them with positive leadership.
Insurance Agent
Rosalio Plata Insurance
06.2015 - 07.2021
- Interacted with customers to meet their needs with either Auto, Commercial or Business insurance.
- Coordinated timely and accurate submission of government state driver documents such as registration renewals, title transfers and new titles.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Sales Associate
Verizon Wireless
06.2018 - 09.2020
- Provided positive first impressions to welcome existing, new, and potential customers.
- Handling all customer service issues in a timely and professional matter.
- Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
- Built relationships with customers to encourage repeat business.
- Used in-store system to locate inventory and place special orders for customers.
- Managed to sell approximately 50 new lines a month
Education
PaCE Program - Medical Administrative Assistant with Billing and Coding
COLLEGE OF THE DESERT
Palm Desert12.2025
Travel + Leisure Group Leadership Program -
EMERGING LEADERS
Indio, CA09.2022
High School Diploma - undefined
COACHELLA VALLEY HIGH SCHOOL
Coachella, CA01.2016
Skills
- Fluent in Spanish and English
- Customer Service
- Attention to detail
- Quick learner
- Dependable
- Multitasker
- Adaptable to change
Timeline
Guest Services Supervisor
WorldMark Indio
07.2021 - 07.2025
Sales Associate
Verizon Wireless
06.2018 - 09.2020
Insurance Agent
Rosalio Plata Insurance
06.2015 - 07.2021
High School Diploma - undefined
COACHELLA VALLEY HIGH SCHOOL
PaCE Program - Medical Administrative Assistant with Billing and Coding
COLLEGE OF THE DESERT
Travel + Leisure Group Leadership Program -
EMERGING LEADERS