Summary
Overview
Work History
Education
Skills
Timeline
Languages
Certification

MARINA LONJAK

Brampton,ON

Summary

To obtain a position where I can continue to showcase my skills or obtain a new position to expand my skills.

Knowledgeable Inventory Leader with proven track record of optimizing inventory management processes and ensuring seamless operations. Spearheaded initiatives to reduce stock discrepancies and improve retail efficiency. Demonstrated ability to lead teams effectively and implement strategic solutions.

Overview

11
11
years of professional experience
1
1
Certificate

Work History

Merchandising and Inventory Leader

PetSmart
06.2021 - Current
  • Helping customers find exactly what they need
  • Complete POGs and planner before the date it need to be completed
  • Improved inventory accuracy by implementing efficient tracking and management systems.
  • Conducted regular audits to maintain accurate inventory records and identify discrepancies.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.

Web Order Coordinator

Rona
03.2020 - 05.2021
  • Assisted team members on web orders
  • Created shipping and invoicing documents with accurate customer, destination.
  • Resolved customer issues related to orders, addressing concerns promptly and professionally.
  • Improved customer satisfaction by providing timely updates on order status and shipment details.
  • Input order information into system and updated customer accounts to document and track customer orders.
  • Processed and handled customer complaints, answering questions, and providing alternative solutions.

Front End Supervisor

Rona
05.2017 - 05.2021
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.

Vault Clerk

Rona
11.2016 - 05.2021
  • Ensured accurate record keeping through meticulous documentation of all vault transactions.
  • Completed reports detailing daily actions, customer services issues, and notable incidents.
  • Maintained vault security at all times.
  • Improved efficiency by organizing and maintaining the vault according to company standards.

Customer Service Representative

Rona
06.2015 - 05.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Cashier

Rona
09.2014 - 06.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.

Education

Child and Youth Care -

Sheridan College
06.2018

Skills

  • Inventory optimization
  • Inventory organization
  • Stock replenishment
  • Order fulfillment
  • Process implementation
  • SAP
  • Teamwork and collaboration
  • Attention to detail
  • Stocking and organization
  • Reliable and punctual
  • Shipping and receiving
  • Order picking and processing

Timeline

Merchandising and Inventory Leader - PetSmart
06.2021 - Current
Web Order Coordinator - Rona
03.2020 - 05.2021
Front End Supervisor - Rona
05.2017 - 05.2021
Vault Clerk - Rona
11.2016 - 05.2021
Customer Service Representative - Rona
06.2015 - 05.2017
Cashier - Rona
09.2014 - 06.2015
Sheridan College - Child and Youth Care,

Languages

English
Full Professional

Certification

  • First Aid Certification

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MARINA LONJAK