Marina Kucser
Edmonton
Summary
Accomplished General Manager and a server with a proven track record in enhancing customer experience and team performance. Excelling in customer relationship management and staff development, I've significantly boosted guest satisfaction.
Utilizes strong organizational and leadership skills to manage diverse tasks and resolve conflicts. Track record of implementing effective cost-control measures and enhancing service quality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Tavern at the Gallery
01.2024 - Current
Account Manager
Summit Marketing Solutions
01.2023 - 01.2024
Restaurant Manager / Bartender / Server
Madison grill & bar
01.2020 - 01.2023
Sales Manager
Coral Club group (worldwide)
01.2019 - 01.2020
Sales Manager
Cochinelle Airport Shop
01.2018 - 01.2019
Education
High School -
01.2015
Master's Degree - English and Literature
Presov University
01.2018
Skills
- Customer Assistance
- Team Leadership
- Schedule Management
- Professional Appearance
- Suggestive Selling
- Customer Relationship Management
- Staff training/development
- Hospitality service expertise
- Memory retention
- Inventory management
- Cost control
- Guest Relations Management
Languages
Ukrainian Native
Slovenian Fluent
Hungarian Advanced
English Fluent
Czech Advanced
Polish Intermediate
Certification
Smart Serve
Food Handler
Timeline
General Manager
Tavern at the Gallery
01.2024 - Current
Account Manager
Summit Marketing Solutions
01.2023 - 01.2024
Restaurant Manager / Bartender / Server
Madison grill & bar
01.2020 - 01.2023
Sales Manager
Coral Club group (worldwide)
01.2019 - 01.2020
Sales Manager
Cochinelle Airport Shop
01.2018 - 01.2019
Master's Degree - English and Literature
Presov University
High School -
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