Marina Koval
Richmond Hill,Ontario
Summary
Personable and dedicated Customer relation and logistic specialist with 10+ managerial experience in Logistic industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Remain calm and poised in high stress situations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
National Account Manager
Options Transportation Inc
Oakville, Ontario
09.2014 - Current
- Developed strong customer relationships to encourage repeat business.
- Participated in trade shows, conferences, and other events aimed at increasing brand awareness among potential customers.
- Optimized inbound and outbound resources to qualify leads and generate sales.
- Drove customer escalations to resolution by engaging directly with clients.
- Negotiated contracts with various suppliers to ensure competitive rates.
- Organized and managed the entire logistics process for multiple projects.
- Negotiated with carriers and warehouse operators for services and preferential rates.
- Proficient in analyzing complex logistics processes, developing strategic solutions
International Logistics Manager
Tsentrstroy Construction INC
Stavropol, Russia
11.2010 - 06.2014
- Assessed export control risks associated with product exports from different countries around the world.
- Researched alternative modes of transportation when necessary for specific cargo types or routes.
- Coordinated with freight forwarders to expedite international shipments.
- Monitored international shipments to ensure compliance with customs regulations and laws.
- Coordinated with internal stakeholders such as Sales, Customer Service teams and external partners like carriers, brokers to resolve any shipment issues promptly.
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing main lanes
- Recognized by management for providing exceptional customer service.
Distribution Center Logistics Assistant
UPS
Louisville, KY
03.2007 - 06.2010
- Maintained accurate records of incoming and outgoing shipments.
- Provided support in handling day-to-day operational issues related to logistics and inventory management.
- Managed daily inventory counts to keep system accurate.
- Collaborated with warehouse and other entities to coordinate physical movement of products between internal sites.
- Maintained updated knowledge through continuing education and advanced training.
Education
CCLP designation -
CANADIAN INSTITUTE OF TRAFFIC AND TRANSPORTATION
01.2017
Bachelor of Science - Business Administration Major Finance
UNIVERSITY OF LOUISVILLE
01.2008
Degree of Applied Science - Business Administration
JEFFERSON COMMUNITY COLLEGE
01.2007
Skills
- Verbal and Written Communication
- Sales Techniques
- Complex Problem-Solving
- Budget Control
- Lead Generation
- Workforce Management
- Customer Satisfaction
- Account Management
- Complaint Handling
- Microsoft Outlook
- CRM Software
Certification
- CCLP
Languages
Russian
Native/ Bilingual
References
References available upon request.
Timeline
National Account Manager
Options Transportation Inc
09.2014 - Current
International Logistics Manager
Tsentrstroy Construction INC
11.2010 - 06.2014
Distribution Center Logistics Assistant
UPS
03.2007 - 06.2010
CCLP designation -
CANADIAN INSTITUTE OF TRAFFIC AND TRANSPORTATION
Bachelor of Science - Business Administration Major Finance
UNIVERSITY OF LOUISVILLE
Degree of Applied Science - Business Administration
JEFFERSON COMMUNITY COLLEGE