Marina Kounougeris

Promoted BODI's products in the health and wellness industry

Supported clients with their health, nutrition and fitness goals in a community setting

Guides and supports customers to achieve their goals by providing instruction, motivation, and feedback.

• Educated clients on proper exercise techniques, reducing risk of injury during workouts.
• Motivated clients to stay on track with fitness goals with positive and friendly approach.
• Increased client retention through consistent communication, motivation, and support.
• Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
• Delivered fun and motivating group environment designed to improve overall health and fitness levels.

• Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
• Managed vendor relationships to ensure timely deliveries of high quality products at competitive prices
• Performed data entry and completed proper paperwork
• Purchased new supplies in line with projections and current inventory levels
• Ensuring orders are shipped in a timely manner meeting our service level agreements with our customers.
• Managing price protections
• Maintained automated tracking systems, hard copy files and records to enhance office workflows.

• Invoicing accuracy for all events at the hotel by thoroughly reviewing billing data before issuing final statements
• Strengthened relationships with key clients by providing exceptional service in addressing inquiries regarding account balances or inquiries
• Reduced outstanding debts through consistent follow ups on overdue invoices.
• Handling all end of the months reports and payment applications
• Partnered with cross-functional departments to resolve discrepancies in customer accounts, promoting a cohesive work environment.
• Responsible for the account payable for travel agency commissions
• Responding to any customer inquires concerning their invoices
• Posted customer payments by recording cash, checks, and credit card transactions

• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
• Answered customer telephone calls promptly and appropriately handled needs.
• Increased customer loyalty with exceptional communication skills and personalized service.
• Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
• Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
• Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
• Handle guests complaints and problems well, and resolving the problem with the best solution
• Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Maintained clean and organized front desk areas to uphold polished company image.

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Answered customer telephone calls promptly and appropriately handled needs.
• Maintained a professional and welcoming front desk area, setting a positive first impression for guests
• Demonstrating team leadership
• Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
• Streamlined check-in and check-out processes for improved efficiency and customer experience.
• Handled payment and bill processing, change giving and payment collecting for guests.
• Assisted management in maintaining room inventory and coordinating reservations to maximize occupancy rates.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Answered multi-line phone system and enthusiastically greeted callers.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Trained new staff members in customer service techniques and hotel operations.
• Liaised with housekeeping staff to verify service and maintenance of hotel standards.
• Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
• Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
• Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
• Maintained accurate records of guest information and preferences, using this data to provide personalized experiences during future stays.

• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Boosted sales by consistently engaging with customers and addressing their needs effectively.
• Informed customers of promotions to increase sales productivity and volume.

• Supervising staff & dining room
• Trained new staff members on restaurant policies, procedures, and customer service standards.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Promoted positive work environment by addressing conflicts among team members promptly and professionally.
• Resolved customer complaints promptly and professionally to maintain high levels of customer satisfaction.
• Inspected dishes and utensils for cleanliness.
• Managed waitstaff scheduling, ensuring proper coverage during peak hours for optimal service efficiency.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Answering phones
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Developed strong relationships with regular customers, fostering loyalty to the establishment.
• Collaborated with kitchen staff to ensure timely delivery of food orders, maintaining high levels of customer satisfaction.