Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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MARINA JAJI

Ottawa,ON

Summary

Hardworking and highly motivated professional with a strong desire to contribute combined knowledge and skills to enhance business performance. Excels both as an individual contributor and as a valuable team member, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful, results-driven, and passionate about growth and efficiency, always striving to meet company needs and increase service value.

Overview

8
8
years of professional experience

Work History

Customer Success & Social Media Specialist

FullScript
09.2020 - Current
  • Enhanced customer satisfaction by proactively addressing and resolving concerns in a timely manner.
  • Assist in placing orders and utilizing strong customer service and administrative skills through phone, email and chat channels
  • Developed monthly content calendars outlining post topics, images, and captions in advance for streamlined scheduling processes.
  • Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
  • In charge of creating social media posts and scheduling posts within Asana, Falcon and Later
  • Developing analysis reports in collaboration with the marketing and design team.

Credit Operations

Alterna Savings
08.2019 - 08.2020


  • In charge of managing, setting up and closing commercial and retail accounts for clients
  • Preparing and handling confidential/sensitive documents and maintaining communication with clients through email and phone.
  • Performed data entry of financial records accurately and efficiently.
  • Multitasked, worked well under pressure and drove positive change to credit operations.

Visual Merchandiser & Key Holder

Gap Inc.
04.2016 - 08.2019
  • As a Key holder I was in charge of executing marketing, store setup and driving sales
  • Managed daily opening and closing procedures, including cash handling, banking deposits and reconciliation of financial records.
  • As well as in charge of the store's social media platforms by creating posts, monitoring analytics and gathering insights.

Education

Bachelor of Communication & Media Studies -

Carleton University
Ottawa
04.2019

Skills

  • Ability to work in a fast-paced environment
  • Copywriting, Social Listening, Community Management
  • Google Analytics proficiency
  • Proven ability to meet and exceed metric-based targets
  • Solution-oriented
  • Highly proficient with Google Suites, Microsoft Office software, Adobe, Zendesk, Netsuite, Asana, Slack and Gladly

Languages

English (Fluent)
French (Beginner)

References

Upon Request

Timeline

Customer Success & Social Media Specialist

FullScript
09.2020 - Current

Credit Operations

Alterna Savings
08.2019 - 08.2020

Visual Merchandiser & Key Holder

Gap Inc.
04.2016 - 08.2019

Bachelor of Communication & Media Studies -

Carleton University

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MARINA JAJI