Marina Hughes
Los Angeles
Summary
Dynamic and dependable, with a proven track record in customer service and problem resolution honed across roles from AMC Theatres to Los Angeles City Department of Recreation and Parks. Excelled in enhancing customer experiences and managing high-stress situations, showcasing strong work ethic and effective communication. Skilled in POS operations and maintaining positive customer relationships.
Overview
12
12
years of professional experience
Work History
Curtesy Clerk
Ralphs
07.2024 - Current
Babysitter
08.2017 - Current
Animal adoption helper
06.2013 - Current
- Help with animals, such as cats and dogs, find a loving home
Server/Hostess
PINOCCHIO'S PIZZA
02.2020 - 06.2024
- Handled phone-based sales transactions ensuring customer satisfaction.
- Coordinated assembly for in-store order retrieval.
- Delivered exemplary service to ensure client satisfaction.
- Executed food and beverage service for large-scale events.
Sales Associate
Burlington Stores
10.2020 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Crew Member
AMC Theatres
09.2018 - 11.2018
- Handled transactions and customer service at the concession stand.
- Enhanced customer experience through effective greeting techniques.
- Ensured a smooth and enjoyable experience for attendees.
City Employee
Los Angeles City Department of Recreation and Parks
06.2014 - 09.2018
- Provided child care services during seasonal programs such as winter and summer camps.
- Directed athletic activities through effective coaching and precise score management.
- Holiday events: Christmas Event- arts and crafts, show, Halloween Event- arts and crafts, food, costume contest, games, 4th of July
- Coordinated and executed city-wide holiday events and programs, including Halloween, Christmas, Fourth of July, and Easter.
Education
High School Diploma -
McAlister High School
Los Angeles, CA06.2018
Skills
- Positive attitude
- Strong work ethic
- Customer service
- Outgoing and friendly
- Bagging techniques
- Patience and tolerance
- Effective communication
- Cleaning procedures
- Guest greeting
- Store cleaning
- Efficient and courtesy
- Money handling
- Loading and unloading carts
- Problem resolution
- Store maintenance
- Complaint resolution
- Cross-functional skills
- Brand promotion
- Customer relationship management (CRM)
- POS system operations
- Dependable and reliable
- Calm and professional under pressure
- Understanding customer needs
- Work prioritization
Timeline
Curtesy Clerk
Ralphs
07.2024 - Current
Sales Associate
Burlington Stores
10.2020 - 06.2021
Server/Hostess
PINOCCHIO'S PIZZA
02.2020 - 06.2024
Crew Member
AMC Theatres
09.2018 - 11.2018
Babysitter
08.2017 - Current
City Employee
Los Angeles City Department of Recreation and Parks
06.2014 - 09.2018
Animal adoption helper
06.2013 - Current
High School Diploma -
McAlister High School
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