Marina Garcia

• Cultivated relationships with potential clients to promote dealership services.
• Collaborated with sales team to enhance customer engagement strategies.
• Managed follow-up communications with leads through multiple channels.
• Coordinated promotional events to attract new customers.
• Delivered product knowledge training to new sales staff for improved service.
• Utilized CRM software to effectively track interactions and manage lead pipeline.
• Maintained accurate records of customer interactions and communications.
• Analyzed sales data to pinpoint areas for process improvement.

• Achieved high customer satisfaction through proactive strategies addressing needs and concerns.

Provided tailored advice and assistance to meet unique customer requirements.

• Responded promptly to requests for products and services to enhance customer experience.
• Delivered products in a timely manner, ensuring customer expectations were met.
• Recommended products to customers, clearly explaining features and benefits.
• Collaborated with external parties to resolve discrepancies and implement expert solutions.
• Coordinated with vendors regarding backorder status, inventory levels, and special orders.
• Handled product inquiries and service issues efficiently to maintain customer trust.

• Informed clients of policies and procedures.
• Resolved caller issues quickly and thoroughly.
• Obtained client information by answering telephone calls.
• Advised customers about new products and assisted customers in determining best product for needs.
• Quoted prices and credit terms to prepare sales contracts.
• Liaised between new customers and various departments throughout organization.
• Compiled lists of potential clients to develop and expand book of business.
• Created opportunities for sales department by scheduling appointments.
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• Packaged sales and lease deals
• Reported financial data and updated financial records in ledgers and journals.
• Typed and submitted correspondence, memos, drafts and emails.
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
• Observed strict confidentiality rules to maintain data integrity and protect clients.
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
• Provided exceptional service to customers requiring assistance such as account questions.
• Evaluated office processes, making suggestions to improve efficiency.

• Managed BDC department.
• Generated new business with marketing initiatives and strategic plans.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Researched and identified opportunities for account growth, account penetration and market expansion.
• Reached out to potential customers via telephone, email and in-person inquiries.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Created reports and presentations detailing business development activities.
• Collected data and performed customer needs analysis.