Marina Gaid
San Ramon
Summary
Dynamic educator and customer service professional with a proven track record at The Goddard School oF San Ramon, excelling in relationship building and classroom management. Leveraged critical thinking and problem-solving skills to enhance student engagement and customer satisfaction. Expert in network security, ensuring safe and effective learning environments. Achieved significant improvements in student performance and customer loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Teacher
The Goddard School oF San Ramon
02.2021 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
Customer Service Representative
Walmart
06.2018 - 05.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Science - Cyber Security
National University
9388 Lightwave Ave, San Diego, CA 9212307-2026
Bachelor of Arts - Libararies And Information Science
Alexandria University
Egypt05-2010
Skills
- Classroom management
- Relationship building
- Critical thinking
- Lesson planning
- Network security
- Network protocols
- Two-factor authentication
- Vulnerability assessment
- Problem solving
Certification
" CompTIA Network + Certification".
Timeline
Teacher
The Goddard School oF San Ramon
02.2021 - Current
Customer Service Representative
Walmart
06.2018 - 05.2020
Bachelor of Science - Cyber Security
National University
Bachelor of Arts - Libararies And Information Science
Alexandria University
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