Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marina Colquhoun

Toronto,Canada

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Manager, Flight Crew Scheduling Operations

Air Canada
01.2023 - Current
  • Oversee crewing requirements for day-of-flight operations, ensuring strategic decision-making for on time performance and flight completion across various operations, with a focus on proactive risk management.
  • Ensure that crew are scheduled in accordance with all CAR's regulations, contact rules and SOP's.
  • Utilize real-time data analytics to provide immediate decision support to SOC and other stakeholders during operational disruptions contributing to swift and effective problem resolution.
  • Identify potential operational disruptions caused by crew issues and develop proactive risk mitigation plans to maintain operational integrity
  • Manage unionized employees, ensuring compliance with collective agreements, addressing grievances, and ensuring adherence to work rules and regulations.
  • Managed budget allocations and resource planning to optimize operational efficiency.
  • Cultivated strong relationships with stakeholders to enhance collaboration and support initiatives.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Developed training programs for new staff, improving onboarding efficiency and retention.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Facilitated regular team meetings to align objectives and address challenges proactively.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Crew Productivity Manager

Air Canada
07.2020 - 01.2023
  • Responsible for managing cabin crew’s performance and productivity within a unionized environment for both Toronto and Montreal bases. Coordinating with human resources, occupational health, disability management and health and safety and the union, to ensure employees are guided and supported through the leaves and claims process. Efficiently coordinate and manage the rehabilitation program. Conduct investigations and hold meetings with cabin crew. Assign discipline, process letters and terminations. Provide feedback and maintain performance files of cabin crew.
  • Research and report on positions related to recruitment, retention and payroll
  • Performance management
  • Provide disability and rehabilitation case management services for medical accommodation requests, Workplace Safety Insurance Board claims, Short-term disability claims, and Long-term disability claims, with a focus on early and safe return to work
  • Provide technical advice, guidance, direction, and recommendations to employees on the interpretation and application of disability management procedures and programs
  • Enforce Human Resource policies, procedures, and regulations review complaints and documentation, conduct investigations, recommend solutions
  • Provide constructive feedback and annual performance evaluations
  • Effective and productive communication with the union representatives
  • Labour relations and adhering to the collective agreement
  • Coordinate and manage the rehabilitation program
  • Crew productivity reports and statistics
  • Recruitment
  • Training program development and training delivery
  • Providing alternative suitable employment and accommodations
  • Process suspensions, terminations, and retirements

Air Canada Jetz and Special Assignments Manager

Air Canada
07.2019 - 07.2020
  • Responsible for the selection, training, and management of flight attendants for Air Canada Jetz charter services and all flight attendant related special assignments at Air Canada.
  • Coordinate and run the recruitment drive for suitable candidates
  • Selection and displacement of flight attendants
  • Training program development and training delivery
  • Effectively communicate any updates to policy and procedures in relation to service and safety standards
  • Responsible for performance evaluations and management

Onboard Service Manager

Air Canada
04.2018 - 07.2019
  • Responsible for the assurance of onboard performance and product delivery standards of crew. Coaching, training, auditing, and managing the development of Cabin Crew towards the goal of recognition of Air Canada as global champion and customer service par excellence.
  • Coordination with IFS performance team on recognition, commendation, coaching and overall performance management of Cabin Crew towards achievement of onboard service excellence
  • Actively evaluate and audit Cabin Crew against onboard performance criteria and recognize performance that meets or exceeds these criteria
  • Actively participate in development of audits and strategy review and development
  • Provide coaching and feedback to cabin crew on each flight
  • Liaise with crew performance on reports and follow up
  • Provide resources to Cabin Crew to ensure adherence to Company standards and procedures
  • Act as the bridge between the Company and employees on subject matter expertise and routes
  • Observe, record, and act on customer feedback with Cabin Crew

Education

B.A (Hons) - Cultural Anthropology Program

University of Toronto
Toronto, ON
06-2026

OSSD Diploma -

St. Basil-the-Great College School
Toronto, ON
06.1999

Skills

  • Microsoft Office Suite (Excel, Word, Outlook, and PowerPoint) iAuditor, People Soft, Report Link, Globe, Netline, Streamline, Communicator, Viva Engage, Shine
  • Advanced communicator, expert presenter, facilitator, auditor, and negotiator Capable in forging solid relationships with colleagues and clients alike; build consensus across multiple organizational levels and maintain high ethical standards
  • Cultivate relationships
  • Team leadership
  • Operations management
  • Conflict resolution
  • Emergency response
  • Safety procedures
  • Coaching and mentoring
  • Risk management
  • Recruiting and interviewing
  • Regulatory compliance
  • Stakeholder management
  • Teamwork and collaboration
  • Effective communication
  • Adaptability and flexibility
  • Problem resolution
  • Excellent communication and organization
  • Workforce management
  • Work Planning and Prioritization
  • Managing operations and efficiency
  • Scheduling and coordinating
  • Employee development
  • Performance management
  • Decision-making

Certification

  • Risk assessment management Oct 2022
  • Emergency Response Team Training 2010, 2014, 2019, 2022
  • Train the Trainer Aug 2019
  • Disney Institute Training management and presentation skills Oct 2019
  • Languages - Fluent in English, Croatian - Proficient in French and Italian


Timeline

Manager, Flight Crew Scheduling Operations

Air Canada
01.2023 - Current

Crew Productivity Manager

Air Canada
07.2020 - 01.2023

Air Canada Jetz and Special Assignments Manager

Air Canada
07.2019 - 07.2020

Onboard Service Manager

Air Canada
04.2018 - 07.2019

B.A (Hons) - Cultural Anthropology Program

University of Toronto

OSSD Diploma -

St. Basil-the-Great College School

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Marina Colquhoun