Seasoned professional with proven skills in customer service, time management, sales, and cultivating relationships, looking to re-enter the workforce. Meticulous, well-organized, and ready to bring knowledge and abilities to a challenging role with potential for long-term career advancement and success.
Overview
11
11
years of professional experience
Work History
Makeup Artist
Self Employed Services
07.2011 - 03.2014
Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
Increased customer loyalty through exceptional service and tailored makeup applications.
Collaborated with photographers and stylists to achieve desired looks for photoshoots, ensuring high-quality results.
Streamlined appointment scheduling and management processes, improving overall efficiency in the studio.
Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
Established rapport with clients by attentively listening to their needs and preferences, cultivating repeat business.
Mastered an extensive range of cosmetics products, enabling versatile service offerings tailored to diverse clientele needs.
Full-Time Private Nanny
Simon Family
09.2008 - 07.2011
Proficient in monitoring blood sugar levels, administering insulin, and managing dietary requirements according to the child's individual needs.
Skilled in recognizing and responding to diabetes related medical emergencies.
Implemented daily routines for optimal child development and created a structured environment.
Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
Executive Assistant
Magic Software Enterprises
04.2007 - 06.2008
Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
Served as a liaison between departments to facilitate effective communication throughout the company.
Organized and coordinated conferences and monthly meetings.
Answered high volume of phone calls and email inquiries.
Supported business and hospitality needs of corporate partners and staff during meetings and company events.
Filed paperwork and organized computer-based information.
Insurance Claims Specialist
Assessment Direct
09.2006 - 02.2007
Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
Identified opportunities for cost savings by meticulously reviewing documentation to accurately assess damages and determine appropriate payouts.
Developed a strong knowledge of various insurance products to provide comprehensive guidance during the claims process for diverse clientele.
Safeguarded company interests by diligently identifying potential subrogation opportunities to recover costs from responsible third parties when applicable.
Evaluated and settled complex insurance claims in strict timeframes.
Followed up with customers on unresolved issues.
Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
Conducted full claim investigations and reported updates and legal actions.
Customer Service Manager
Oceans no1, Electronics Online Store
11.2004 - 08.2006
Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
Increased team productivity by providing ongoing training and support to customer service representatives.
Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Customer Service Representative
Visa Cal, Credit Card Company
07.2003 - 10.2004
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.