Marina Cezana
Sunnyvale,CA
Summary
Seasoned professional with proven skills in customer service, time management, sales, and cultivating relationships, looking to re-enter the workforce. Meticulous, well-organized, and ready to bring knowledge and abilities to a challenging role with potential for long-term career advancement and success.
Overview
11
11
years of professional experience
Work History
Makeup Artist
Self Employed Services
07.2011 - 03.2014
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Collaborated with photographers and stylists to achieve desired looks for photoshoots, ensuring high-quality results.
- Streamlined appointment scheduling and management processes, improving overall efficiency in the studio.
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Established rapport with clients by attentively listening to their needs and preferences, cultivating repeat business.
- Mastered an extensive range of cosmetics products, enabling versatile service offerings tailored to diverse clientele needs.
Full-Time Private Nanny
Simon Family
09.2008 - 07.2011
- Proficient in monitoring blood sugar levels, administering insulin, and managing dietary requirements according to the child's individual needs.
- Skilled in recognizing and responding to diabetes related medical emergencies.
- Implemented daily routines for optimal child development and created a structured environment.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
Executive Assistant
Magic Software Enterprises
04.2007 - 06.2008
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Filed paperwork and organized computer-based information.
Insurance Claims Specialist
Assessment Direct
09.2006 - 02.2007
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
- Identified opportunities for cost savings by meticulously reviewing documentation to accurately assess damages and determine appropriate payouts.
- Developed a strong knowledge of various insurance products to provide comprehensive guidance during the claims process for diverse clientele.
- Safeguarded company interests by diligently identifying potential subrogation opportunities to recover costs from responsible third parties when applicable.
- Evaluated and settled complex insurance claims in strict timeframes.
- Followed up with customers on unresolved issues.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Conducted full claim investigations and reported updates and legal actions.
Customer Service Manager
Oceans no1, Electronics Online Store
11.2004 - 08.2006
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Customer Service Representative
Visa Cal, Credit Card Company
07.2003 - 10.2004
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
Education
Certificate of Completion - Cosmetology
Il-Makiage School of Professional Makeup
Tel Aviv05.2002
Skills
- Documentation Management
- Building rapport
- Financial Acumen
- Prospecting clients
- Business partnerships
- Sales Techniques
- Reporting and Correspondence
- Creative Problem-Solving
- Organized Mindset
- Basic Mathematics
- Clear Communication
- Customer Service
Languages
Russian
Native or Bilingual
Hebrew
Native or Bilingual
Timeline
Makeup Artist
Self Employed Services
07.2011 - 03.2014
Full-Time Private Nanny
Simon Family
09.2008 - 07.2011
Executive Assistant
Magic Software Enterprises
04.2007 - 06.2008
Insurance Claims Specialist
Assessment Direct
09.2006 - 02.2007
Customer Service Manager
Oceans no1, Electronics Online Store
11.2004 - 08.2006
Customer Service Representative
Visa Cal, Credit Card Company
07.2003 - 10.2004
Certificate of Completion - Cosmetology
Il-Makiage School of Professional Makeup