Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marina Cezana

Sunnyvale,CA

Summary

Seasoned professional with proven skills in customer service, time management, sales, and cultivating relationships, looking to re-enter the workforce. Meticulous, well-organized, and ready to bring knowledge and abilities to a challenging role with potential for long-term career advancement and success.

Overview

11
11
years of professional experience

Work History

Makeup Artist

Self Employed Services
07.2011 - 03.2014
  • Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
  • Increased customer loyalty through exceptional service and tailored makeup applications.
  • Collaborated with photographers and stylists to achieve desired looks for photoshoots, ensuring high-quality results.
  • Streamlined appointment scheduling and management processes, improving overall efficiency in the studio.
  • Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
  • Established rapport with clients by attentively listening to their needs and preferences, cultivating repeat business.
  • Mastered an extensive range of cosmetics products, enabling versatile service offerings tailored to diverse clientele needs.

Full-Time Private Nanny

Simon Family
09.2008 - 07.2011
  • Proficient in monitoring blood sugar levels, administering insulin, and managing dietary requirements according to the child's individual needs.
  • Skilled in recognizing and responding to diabetes related medical emergencies.
  • Implemented daily routines for optimal child development and created a structured environment.
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.

Executive Assistant

Magic Software Enterprises
04.2007 - 06.2008
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Organized and coordinated conferences and monthly meetings.
  • Answered high volume of phone calls and email inquiries.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Filed paperwork and organized computer-based information.

Insurance Claims Specialist

Assessment Direct
09.2006 - 02.2007
  • Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
  • Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
  • Identified opportunities for cost savings by meticulously reviewing documentation to accurately assess damages and determine appropriate payouts.
  • Developed a strong knowledge of various insurance products to provide comprehensive guidance during the claims process for diverse clientele.
  • Safeguarded company interests by diligently identifying potential subrogation opportunities to recover costs from responsible third parties when applicable.
  • Evaluated and settled complex insurance claims in strict timeframes.
  • Followed up with customers on unresolved issues.
  • Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
  • Conducted full claim investigations and reported updates and legal actions.

Customer Service Manager

Oceans no1, Electronics Online Store
11.2004 - 08.2006
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.

Customer Service Representative

Visa Cal, Credit Card Company
07.2003 - 10.2004
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.

Education

Certificate of Completion - Cosmetology

Il-Makiage School of Professional Makeup
Tel Aviv
05.2002

Skills

  • Documentation Management
  • Building rapport
  • Financial Acumen
  • Prospecting clients
  • Business partnerships
  • Sales Techniques
  • Reporting and Correspondence
  • Creative Problem-Solving
  • Organized Mindset
  • Basic Mathematics
  • Clear Communication
  • Customer Service

Languages

Russian
Native or Bilingual
Hebrew
Native or Bilingual

Timeline

Makeup Artist

Self Employed Services
07.2011 - 03.2014

Full-Time Private Nanny

Simon Family
09.2008 - 07.2011

Executive Assistant

Magic Software Enterprises
04.2007 - 06.2008

Insurance Claims Specialist

Assessment Direct
09.2006 - 02.2007

Customer Service Manager

Oceans no1, Electronics Online Store
11.2004 - 08.2006

Customer Service Representative

Visa Cal, Credit Card Company
07.2003 - 10.2004

Certificate of Completion - Cosmetology

Il-Makiage School of Professional Makeup
Marina Cezana