Dynamic leader with a proven track record at Applied Pharmaceutical Innovation, adept in innovation and stakeholder management. Excelled in crafting strategies that enhanced service offerings and customer satisfaction, significantly improving operational efficiencies. Skilled in cross-functional teamwork and interpersonal communication, driving successful program development and execution with a focus on strategic goals and data-driven decisions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager, Product
Applied Pharmaceutical Innovation (API)
Edmonton, Canada
06.2024 - Current
Craft and execute comprehensive strategies for service offerings, ensuring alignment with overall business objectives and customer needs.
Continuously improve service delivery and customer satisfaction by identifying and addressing pain points, and implementing best practices.
Work closely with teams such as scientists, marketing, and customer support to ensure seamless integration and execution of service-related initiatives.
Track key performance indicators (KPIs) and other metrics to assess service effectiveness, drive improvements, and make data-driven decisions.
Manager, Programs
Applied Pharmaceutical Innovation (API)
Edmonton, Canada
06.2022 - 06.2024
Effectively performed industry analysis, research, and environmental scans to identify the gaps in the services provided in the community, which support the development of robust programs for entrepreneurs, researchers, and students.
Established and maintained strong and authentic relationships with clients, colleagues, other service providers, partners, government, and other stakeholders, using empathy, honesty, and high communication and listening skills.
Successfully developed the strategic goals for the Programs Team, set milestones, and managed the execution by creating tracking processes, assigning duties to other team members, facilitating meetings, and implementing changes when required.
Proactively analyzed and reported on client and program data to provide evidence-informed insights and perspectives, and created the program and grant funding reports.
Program Coordinator
Health Innovation Hub, University of Alberta
Edmonton, Canada
10.2021 - 06.2022
Facilitated monthly business coaching meetings with early-stage startups, where I provided concierge services, set monthly goals, reviewed their pitch decks, made the necessary introductions to other ecosystem players, and kept track of the ventures’ performance.
Successfully developed and implemented the marketing strategy by managing the social media posts, creating and distributing bi-weekly newsletters, and coordinating program communications.
Organized meetings and events to promote the organization’s services, shared information about the resources available for entrepreneurs, and facilitated networking and community activities.
Effectively managed the program budget, including tracking billing, payments, and other financial transactions, and developed standard operating procedures for the operational processes.
Education
Master of Business Administration (MBA) -
University of Alberta
Edmonton, AB
06-2021
Business Management Certificate -
MacEwan University
Edmonton, AB
09-2017
B.A. - Economics with a major in Finance and Accounting