Marin Paulenko
Calgary,AB
Summary
I am a motivated political science and government student studying in the United States on an athletic scholarship for lacrosse. I have a proven ability to balance my academic, athletic, and leadership responsibilities. As a co-chair of my university's Model United Nations, I gained valuable experience in diplomacy and international relations, where I developed skills in policy analysis, public speaking, and collaboration.
Additionally, I have a strong background in customer service and organizational management through my work as a golf shop assistant. In this role, I excelled at handling member inquiries, maintaining operational efficiency, and fostering positive relationships. I am adept at teamwork, leadership, and problem-solving, with a passion for politics, governance, and building meaningful connections in diverse environments.
Overview
6
6
years of professional experience
Work History
Golf Shop Assistant
Bearspaw Golf Course
05.2021 - Current
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Managed club repair services, delivering timely repairs that exceeded customer expectations.
- Supported golf shop operations by maintaining a clean and welcoming environment for customers and members.
- Contributed to increased sales through effective merchandising and visual presentation of products.
- Collaborated with team members to develop marketing strategies, leading to increased foot traffic in the golf shop.
- Research market trends regularly to make informed decisions about which products should be stocked and featured in the golf shop.
- Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
Golf Shop Attendant
Hamptons Golf Club
03.2019 - 08.2022
- Greeted members at the front desk and engaged in pleasant conversations while managing the check-in process.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Scheduled, coordinated, and confirmed reservations.
- Delivered outstanding first impressions by warmly greeting members upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
- Worked flexible hours across night, weekend, and holiday shifts.
Event Server
Hamptons Golf Club
12.2021 - 01.2022
- Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Provided friendly, courteous service to create memorable moments for guests.
- Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
Education
Bachelor of Arts - Political Science And Government
Gannon University
Erie, PA05-2026
No Degree - Political Science And Government
Newberry College
Newberry SC05-2026
High School Diploma -
Robert Thirsk Highschool
Calgary, AB06-2021
Skills
- Legislative and regulatory research
- Comparative political analysis
- Proficiency in statistical tools
- Public speaking and presentation
- Interpersonal communication for engagement
- Strategic policy planning
- Identifying and addressing public policy issues
- Developing innovative policy solutions
- Awareness of international relations and global governance
- Knowledge of constitutional and administrative law
- Team collaboration and cross-functional coordination
- Strong written and verbal communication skills
Languages
English
Native or Bilingual
German
Elementary
Timeline
Event Server
Hamptons Golf Club
12.2021 - 01.2022
Golf Shop Assistant
Bearspaw Golf Course
05.2021 - Current
Golf Shop Attendant
Hamptons Golf Club
03.2019 - 08.2022
Bachelor of Arts - Political Science And Government
Gannon University
No Degree - Political Science And Government
Newberry College
High School Diploma -
Robert Thirsk Highschool
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