MARILYNN SILZER
Humboldt,SK
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty at Saskatchewan Crop Insurance Corporation. Excelled in critical thinking and Microsoft Excel, significantly improving client satisfaction. Known for exceptional active listening and problem resolution skills, fostering positive relationships and exceeding service standards.
Overview
34
34
years of professional experience
Work History
Customer Service Representative
Saskatchewan Crop Insurance Corporation
05.1991 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Office Education
S.I.A.S.T. - Office Education Program
ST. Peter's College, Muenster, SK05-1991
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
- Prioritization
Languages
English
Professional Working
Timeline
Customer Service Representative
Saskatchewan Crop Insurance Corporation
05.1991 - Current
Office Education
S.I.A.S.T. - Office Education Program
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