Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Marilynn Garcia

Huntington Park

Summary

Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility. Excellent communications skills and empathetic nature.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Patient Access Representative

Guidehouse
01.2024 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under the pressures of a emergency department setting to successfully deal with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Provided excellent customer service to patients and medical staff.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.
  • work as a team to insure a smooth flow in the registration process

Barista

Starbucks
08.2021 - 12.2023
  • Maintained a clean and organized workspace for optimal productivity and food handling safety.
  • Promoted a welcoming atmosphere by greeting customers and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • make sure to control the line and promote a fast and efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • supported new employee by providing a helping hand when needed.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Volunteer

Martin Luther King Jr Hospital
05.2023 - 08.2023
  • Assisted with vitals and translation.
  • Maintained clean, neat, stocked and organized malarial to serve the hospital needs.
  • Supported a smooth-running emergency department by assisting nurses.
  • Used strong interpersonal communication skills to convey information to others.

Barista Shift Supervisor

Tierra Mia Coffee
08.2018 - 08.2021
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Trained and supervised barista workers to maintain and uphold store policies.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Accurately completed end-of-day financial tasks.

Education

Bachelor of Science - General Biology

California State University of Los Angeles
Los Angeles, CA
12-2024

Skills

  • Customer service
  • Time management
  • Positive attitude
  • Cleanliness maintenance
  • Insurance verification
  • Team player
  • Organized and efficient
  • HIPAA compliance
  • Cash handling
  • Leadership qualities
  • Patient registration
  • Active listener
  • Adaptability and dependability
  • Multitasking and organization
  • Computer skills
  • Medical terminology
  • Problem-solving
  • Foreign language proficiency
  • MS office, excel, docs
  • Data entry software

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Certification

  • Basic Life Support Certificate (BLS) - American Heart Association.

Timeline

Patient Access Representative

Guidehouse
01.2024 - Current

Volunteer

Martin Luther King Jr Hospital
05.2023 - 08.2023

Barista

Starbucks
08.2021 - 12.2023

Barista Shift Supervisor

Tierra Mia Coffee
08.2018 - 08.2021

Bachelor of Science - General Biology

California State University of Los Angeles

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Marilynn Garcia