MARILYN JEANNE MARSHALL
Eskasoni,NS
Summary
Kwe Hello my name Marilyn Jeanne Marshall born & raised in an aboriginal community of Eskasoni First Nations. I am Fluent in both English and Mi'kmaq reading & writing. I am a mother of 9 beautiful children, I have been making my own business i am the founder/solo business owner of Mare Masl's Beaded Creation's/ Sublimation printing/ Screen Printing/Vinyl & beading & personalizing items and pretty much anything that i can create and sell for profit to provide for me & my children. with special thanks to my grandparents, Parents whose names are Mary Margaret Marshall & Late Paul Joseph Francis it was there legacy & knowledge and skills that have been passed down for % generations or even more which helped me create my own business. I have 5 siblings Paul, Jordan, Justina Marshall, Starleen Gould & Shanna Francis and seeking new training and new experience's and open to learn new trades and skills. welalioq Thank you.
Overview
32
32
years of professional experience
Work History
Server
WILSON INVESTMENTS Ltd
Eskasoni, NS
08.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected orders and relayed them to bartenders quickly and accurately.
- Asked customers for feedback, solved problems, provided additional items and checked-in throughout meal.
- Checked guests' identification before serving alcoholic beverages.
- Moved and set up seating, prepared prior to arrival of large groups.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Processed orders and sent to kitchen employees by numbers
- Scheduled numerous reservations and managed seating arrangements simultaneously in restaurant while maintaining calm, professional demeanor.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Served food, beverages and offered refills.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Kept track of event finances, initial deposits, due payments and final balances.
- Checked over 100's daily IDs to verify ages and uphold Nova Scotia liquor laws.
- Supported needs person wait staff who attended to specific needs of countless customers daily for fast food restaurant with social relevancy and intentionality.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas
SLG PIZZA
THOMAS & KATHLEEN STEVENS
ESKASONI, NS
03.2015 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Served customers and followed outlined steps of service.
- Maintained excellent attendance record, consistently arriving to work on time.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Exceeded goals through effective task prioritization and great work ethic.
- Improved operations through consistent hard work and dedication.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
GOAT ISLAND
FAYE SYLLIBOY
Eskasoni, NS
01.2019 - Current
- Providing products to goat island tourism which my work that was sold to goat island gained them A profit of 30% or more.
MORRIS BAKERY
MONA MORRIS
Eskasoni, NS
07.2013 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Cashier Supervisor
VALERIE MORRIS
, NS
02.2019 - 09.2022
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
- Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
- Drove staff to exceed promotional objectives by motivating closings through contests and other motivational strategies.
- Built positive relationships with customers to increase repeat business.
- Monitored areas for security issues and safety hazards.
- Quickly and accurately counted drawers at start and end of each shift.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Eskasoni Works
mary marshall (doose)
Eskasoni, NS
05.2020 - 07.2020
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Cook Trainer
MONA MORRIS
Eskasoni, NS
04.2000 - 07.2007
- Monitored and managed kitchen staff during busy rush periods to maintain service levels.
- Enforced cooking, plating and garnishing rules across shifts and staff members.
- Implemented training for front-of-house team members to understand kitchen procedures.
- Directed team in off-peak ingredient preparation and restocking work.
- Supported management strategies to build cooperative and skilled kitchen team.
- Learned how to prepare menu items according to precise recipes, cooking procedures and methodologies.
- Trained cooks to maintain clean, organized and sanitary workstations.
- Stayed current on specialized kitchen terminology and menu item abbreviations to best train workers for fast-paced work.
- Cooked same meals over and over during shifts with exact quality results.
- Coordinated group training to share kitchen procedure changes.
- Supervised and monitored students' use of tools and equipment.
- Observed and evaluated students' work to determine progress, provide feedback and make suggestions for improvement.
- Provided detailed instruction and role modeling for acceptable social and work-related behaviors.
Education
Business & Marketing -
Patrick's Beauty College
Sydney, NSGED -
Unamaki Training Education Center
Eskasoni, NS06.2015
Microsoft 2000 -
Patrick's Beauty College
Sydney, NS05.2014
Skills
- Dining Room Cleaning and Upkeep
- Able to Lift 30 Pounds
- Transactions and Cash Handling
- Special Requests and Substitutions
- Specials Promotion and Upselling
- Food and Beverage Service
- Bathroom Servicing
- Age Verification
- Warm and Friendly
- Covid Symptom Screening
- Team Player
- Conflict and Complaint Resolution
- PPE Guideline Compliance
- Cool Under Pressure
- Order Accuracy and Delivery
- High-Volume Dining
- Table Bussing
- Special Dietary Requirements
- Billing and Payment Processing
- Beverage Preparation
- Price Memorization
- Waiting Tables
- Patron Rapport
- Greeting and Seating Guests
- Identification Requirements
- Guest Satisfaction
- Sales Expertise
- Wine Pairings
- Check Payment Processing
- Guest Inquiries
- Table Setting Arrangements
- Glassware Polishing
- Hospitality Service Expertise
- Dining Room Monitoring
- Dish Preparation
- Buffet Setup and Takedown
- Guest Accommodations
- Suggestive Selling
- Natural Leadership
- Cash Register Operations
- Operational Efficiency and Safety
- Food Preparation and Safety
- Valid Food Handlers Certification
- Kitchen Sanitization
- Room Preparation
- Process Monitoring
- Chemical Storage
- Multitasking Abilities
- Excellent Communication
- Analytical and Critical Thinking
- Active Listening
- Flexible and Adaptable
- Decision-Making
- Teambuilding
- Organization and Time Management
- Self-Motivated
- G-Suite
- MS Office
- Data Entry
- Attention to Detail
- First Aid/CPR
- Problem-Solving
- Good Telephone Etiquette
- Police and Fire Coordination
- MEDITECH Software
- Spinal Demobilization Devices
- Client Interviewing
- Work Coordination
- First Aid and Safety
- Yard Maintenance
- Communication Equipment Operation
- Athlete Evaluation
- Life Skills Training
- Critical Thinking
- Dietary Restrictions
- Emergency Medical Team Coordination
- Hazardous Materials
- Aseptic Techniques
- Treatment Planning
- Cleaning Products
- Infection Prevention
- Teamwork Skills
- Cleanup Procedures
- Safety and Security Procedures
- Following Regulations
- Materials Movement
- Project Direction
- Project Requirements
- Safety Regulations
- Traffic Stops
- Onsite Visits
- Production Standards
- Signal Flagging
- Reading Comprehension
- Handheld Devices
- Time Management
- Equipment Inspection
- Team Meetings
- Social Perceptiveness
beading
my beading skills have been passed down for many generations but creating my own work by my own creations & inspirations which i have been passing down to my children whom are open to learn so they can pass down to their children and so on i have been using my hobby to create my own business sometime in the future
Timeline
Server
WILSON INVESTMENTS Ltd
08.2022 - Current
Eskasoni Works
mary marshall (doose)
05.2020 - 07.2020
Cashier Supervisor
VALERIE MORRIS
02.2019 - 09.2022
GOAT ISLAND
FAYE SYLLIBOY
01.2019 - Current
SLG PIZZA
THOMAS & KATHLEEN STEVENS
03.2015 - Current
MORRIS BAKERY
MONA MORRIS
07.2013 - Current
Cook Trainer
MONA MORRIS
04.2000 - 07.2007
Business & Marketing -
Patrick's Beauty College
GED -
Unamaki Training Education Center
Microsoft 2000 -
Patrick's Beauty College