Marilyne Traore
Ottawa,ON
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Service Cashier, E-comm, Self Checkout
Canadian tire
Ottawa, Ontario
04.2024 - Current
- Resolved customer complaints in a professional manner.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Balanced cash drawers at the end of each shift.
- Provided excellent customer service by helping customers locate items they were looking for.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Processed credit card transactions accurately and efficiently.
- Greeted customers and provided friendly customer service.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Verified that all coupons were valid prior to processing them into the system.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Complied with all health and safety regulations while performing job duties.
- Recommended, selected, located, and obtained products to meet customer needs.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
Paramedic Intern
Prescott county
Ottawa, Ontario
02.2025 - 05.2025
- Inspected ambulances prior to each shift ensuring that all necessary supplies were stocked appropriately.
- Prepared reports detailing all aspects of each call including pertinent information regarding the patient's condition before transport.
- Responded quickly to medical emergencies in both rural and urban settings while maintaining composure under pressure.
- Assisted in responding to emergency medical calls, providing advanced life support care and transporting patients to medical facilities.
- Provided patient assessment, treatment, and stabilization at the scene of an accident or illness.
- Maintained current knowledge of protocols for pre-hospital care utilizing evidence-based practices.
- Administered CPR and other life-saving techniques on patients in cardiac arrest.
- Assessed scene on arrival to identify potential safety issues and hazards affecting first responders.
- Cleaned wounds and applied gauze and bandages to prevent infection.
Chef
Independent Grocer
Ottawa, ON
01.2023 - 06.2023
- Checked quality of raw materials before use.
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Stored foods correctly using correct storage containers and labelling systems.
- Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
- Inspected kitchen equipment for cleanliness and functionality prior to use.
- Prepared high-quality dishes according to established recipes.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Tracked ingredient inventories to estimate purchasing needs and prevent unnecessary expenditures.
Remote Translator, Interpreter for App Development
The Teacher App
Quebe, Quebec
09.2022 - 01.2023
- Provided interpretation services during meetings and conferences.
- Conducted research to ensure accuracy in translations.
- Collaborated with other translators on complex projects.
- Translated a variety of documents from English to French, including legal contracts and medical records.
- Edited existing translations for grammar, spelling, punctuation, syntax, and style errors.
- Reviewed source documents prior to translation to ensure clarity and understanding of the content.
- Worked with linguists to ensure that translations were accurate and culturally appropriate.
- Identified and resolved conflicts in translation or interpretation of words or concepts.
Customer Service Representative & Sales Associate.
Walking on the cloud
Oshawa, Ontario
04.2022 - 08.2022
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Fill Crew & Store Associate.
Canadian tire
Oshawa, Ontario
04.2022 - 08.2022
- Operated scanning equipment for price checks and stock replenishment.
- Ensured the cleanliness and tidiness of the store.
- Processed returns and exchanges according to company policy.
- Assisted customers with product selection, pricing and availability.
- Processed sales transactions accurately and efficiently at the cash register.
- Assigned duties such as restocking shelves or cleaning work areas to team members.
- Addressed customer complaints in a professional manner.
- Provided cash register operations and handled customer payments.
- Answered incoming calls regarding product inquiries or orders.
- Utilized computer systems for order entry, tracking, invoicing and other related tasks.
Paramedic Intern
School
Ottawa, Ontario
Education
High School Diploma -
Ecole Secondaire La Verendry
Thunder Bay, ON06-2021
Paramedicine
College La Cite
Ottawa, ONSkills
- Cash handling
- Customer service
- Point of sale operations
- Refund processing
- Stock management
- Sales transactions
- Complaint resolution
- Team collaboration
- Time management
- Problem solving
- Health and safety compliance
- Technical support
- In-store support
- Warranty service
- Shipping and logistics
- Active listening
- Multi-line telephone operations
- Call center procedures
- Customer satisfaction measurement
Languages
French
First Language
English
Advanced (C1)
C1
Certification
- First Aid
- CPR /AED level c
- Mental health and addiction accounting
- Bicco Rescue training
Timeline
Paramedic Intern
Prescott county
02.2025 - 05.2025
Customer Service Cashier, E-comm, Self Checkout
Canadian tire
04.2024 - Current
Chef
Independent Grocer
01.2023 - 06.2023
Remote Translator, Interpreter for App Development
The Teacher App
09.2022 - 01.2023
Customer Service Representative & Sales Associate.
Walking on the cloud
04.2022 - 08.2022
Fill Crew & Store Associate.
Canadian tire
04.2022 - 08.2022
Paramedic Intern
School
High School Diploma -
Ecole Secondaire La Verendry
Paramedicine
College La Cite