Marilyne Sylvestre
Ottawa,ON
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Outpatient Clerk
The Ottawa Hospital General Campus
04.2022 - Current
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Processed medical insurance claims and payments.
Contact Center Agent
The Ottawa Hospital Civic Campus
08.2022 - 07.2023
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
- Respond to variety of calls, including emergency calls for codes, STAT calls, and more.
- Respond to all requests for paging, environmental services, transportation, facilities management, parking, and directory lookups.
- Answered over 215 calls per overnight shifts to meet fast-paced call center demands
- Resolved large numbers of patient issues per shift by researching and exploring answers, implementing solutions, and escalating unresolved problems to upper management
Receptionist
Mondeau Showroom
11.2020 - 03.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained visitor log for entering and leaving facility for security purposes.
- Organized, maintained and updated information in computer databases.
- Scheduled office meetings and client appointments for staff teams.
Server Captain
Cordon Blue
11.2017 - 03.2020
- Complied with strict financial transaction policies through shifts.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Cultivated warm relationships with regular customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
Server
The Ottawa Hunt And Golf Course
09.2015 - 11.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
Certificate - Pre-Health Sciences
Algonquin College
Ottawa, ON04.2020
High School Diploma -
École Secondaire Catholique Franco-Cité
Ottawa, ON06.2012
Skills
- Data Entry Software
- Reading Comprehension
- Payment Processing
- Administrative Duties
- Staff Leadership
- Medical Recordkeeping
- Visitation Coordination
- Regulatory Documentation
- Information Assistance
- Complex Problem-Solving
- Call center operations
- Problem-solving skills
- Customer support
- Complaint resolution
- Calm disposition
- Quality assurance
Timeline
Contact Center Agent
The Ottawa Hospital Civic Campus
08.2022 - 07.2023
Outpatient Clerk
The Ottawa Hospital General Campus
04.2022 - Current
Receptionist
Mondeau Showroom
11.2020 - 03.2021
Server Captain
Cordon Blue
11.2017 - 03.2020
Server
The Ottawa Hunt And Golf Course
09.2015 - 11.2017
Certificate - Pre-Health Sciences
Algonquin College
High School Diploma -
École Secondaire Catholique Franco-Cité
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