Summary
Overview
Work History
Education
Skills
Timeline
Generic
Marilyne Gour

Marilyne Gour

Montreal

Summary

Energetic and multilingual aspiring Flight Attendant with excellent customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Maintains mature and professional demeanor to problem-solving. Highly skilled in responding to emergency situations and remaining calm under pressure. Adaptable to flexible work schedule with irregular working hours. Seeking a career change in an industry in which I can use my interpersonal and multilingual skills -French, English, Spanish and German. I have traveled and lived in many different countries, and am passionate of travel, communication and connection. I am looking for a position as a Flight Attendant so I can keep on traveling the world and be part of an industry-leading team such as Air Canada. I believe I would be a great asset to the company!

Overview

18
18
years of professional experience

Work History

Freelance Translator

TransPerfect Translations International
04.2023 - Current
  • Enhanced client satisfaction by delivering accurate and timely translations for various industries.
  • Part-time and flexible
  • Collaborated with fellow translators to ensure consistency in language usage and style across all documents.

Key Leader

Lululemon Athletica
08.2022 - 05.2023
  • Enhanced team efficiency by implementing streamlined processes and providing ongoing support.
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Increased overall productivity through the implementation of new software tools and training programs.
  • Mentored junior team members, fostering professional growth and skill development.
  • Resolved complex issues for clients, demonstrating exceptional problem-solving abilities and commitment to customer satisfaction.

Customer Service Cashier

Almazen Cafe
01.2022 - 05.2022
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Informed customers about daily and seasonal specials.
  • Inspected dishes and utensils for cleanliness.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Assistant Administrator and Yoga Teacher

Sudanti Ashtanga Yoga
05.2021 - 12.2021
  • Developed new yoga skills through continuous study and practice.
  • Planned, set up and led yoga classes for beginner through advanced practitioners.
  • Adapted and differentiated instruction for students and classroom forums to foster holistic growth.
  • Instructed students in breathing, meditation and yoga poses to improve strength and flexibility.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

French Tutor

Alliance Française
04.2021 - 11.2021
  • Enhanced language proficiency by providing personalized, one-on-one tutoring sessions for students.
  • Increased student confidence in speaking French through engaging conversation practice and targeted feedback.
  • Developed comprehensive lesson plans tailored to individual learning styles and goals, ensuring optimal progress.
  • Incorporated authentic French materials, such as articles, videos, and songs, to provide cultural context and stimulate interest.

Customer Service Cashier

Oso Negro Coffee
09.2019 - 04.2020
  • Planned, set up and led yoga classes for beginner through advanced practitioners.
  • Developed new yoga skills through continuous study and practice.
  • Built connections with students to increase comfort with class and encourage return visits
  • Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.

Customer Service Cashier

Ford's Cove Store
10.2018 - 04.2019
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.

Customer Service Representative

Adelhaus Vegetarian Restaurant & Cafe
01.2018 - 12.2018
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Informed customers about daily and seasonal specials.
  • Inspected dishes and utensils for cleanliness.

Yoga Teacher

Blackforest Ashtanga Yoga
01.2018 - 12.2018
  • Developed new yoga skills through continuous study and practice.
  • Planned, set up and led yoga classes for beginner through advanced practitioners.
  • Adapted and differentiated instruction for students and classroom forums to foster holistic growth.

Yoga Teacher & Executive Director Assistant

Zero Gravity Climbing
01.2016 - 01.2017
  • Developed new yoga skills through continuous study and practice.
  • Planned, set up and led yoga classes for beginner through advanced practitioners.
  • Adapted and differentiated instruction for students and classroom forums to foster holistic growth.
  • Instructed students in breathing, meditation and yoga poses to improve strength and flexibility.

Waitress/Barista

Forage Farm & Kitchen
01.2015 - 01.2017
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Volunteer

Auroville Organic Farms
01.2015 - 04.2016

Many farms, forests and eco-projects welcome short and long-term volunteers in Auroville, offering a chance to explore organic farming practices.

Yoga Teacher

Centre Santé Yuan Shen
09.2013 - 04.2014
  • Developed new yoga skills through continuous study and practice.
  • Planned, set up and led yoga classes for beginner through advanced practitioners.
  • Adapted and differentiated instruction for students and classroom forums to foster holistic growth.

Barista

Ronde Bicycle Outfitters
09.2011 - 01.2013
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

Waitress /Customer Service Cashier

Ô Gâteries
01.2009 - 04.2010
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
  • Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.

Swim Instructor

Préville Swimming Pool
01.2006 - 01.2008
  • Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
  • Enhanced student swimming abilities through the development and implementation of personalized lesson plans.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
  • Streamlined class organization by maintaining accurate records of student progress, attendance, and skill assessments.

Education

Massage Therapy Base Program - Traditional Thai Massage Techniques (425hr)

Lotus Palm Institute
Montreal
12.2024

Bachelor of Arts - French Translation & English Literature

Concordia University
Montreal, QC
04.2019

Certificate - 300hr Yoga Teacher Training

Ashtanga Yoga Montreal
Montreal
09.2013

DEC - Arts & Letters

Cegep Édouard-Montpetit
Longueuil, QC
04.2010

Skills

  • Warmth, kindness and professionalism
  • Dependability and Punctuality
  • Communication and Interpersonal Connection
  • Flexibility and Adaptability
  • Multilingual: French, English, Spanish, German
  • Conflict Mediation
  • Excellent Customer Service
  • Passenger Assistance
  • Cultural Awareness
  • Professional Appearance
  • Teamwork and Collaboration

Timeline

Freelance Translator

TransPerfect Translations International
04.2023 - Current

Key Leader

Lululemon Athletica
08.2022 - 05.2023

Customer Service Cashier

Almazen Cafe
01.2022 - 05.2022

Assistant Administrator and Yoga Teacher

Sudanti Ashtanga Yoga
05.2021 - 12.2021

French Tutor

Alliance Française
04.2021 - 11.2021

Customer Service Cashier

Oso Negro Coffee
09.2019 - 04.2020

Customer Service Cashier

Ford's Cove Store
10.2018 - 04.2019

Customer Service Representative

Adelhaus Vegetarian Restaurant & Cafe
01.2018 - 12.2018

Yoga Teacher

Blackforest Ashtanga Yoga
01.2018 - 12.2018

Yoga Teacher & Executive Director Assistant

Zero Gravity Climbing
01.2016 - 01.2017

Volunteer

Auroville Organic Farms
01.2015 - 04.2016

Waitress/Barista

Forage Farm & Kitchen
01.2015 - 01.2017

Yoga Teacher

Centre Santé Yuan Shen
09.2013 - 04.2014

Barista

Ronde Bicycle Outfitters
09.2011 - 01.2013

Waitress /Customer Service Cashier

Ô Gâteries
01.2009 - 04.2010

Swim Instructor

Préville Swimming Pool
01.2006 - 01.2008

Massage Therapy Base Program - Traditional Thai Massage Techniques (425hr)

Lotus Palm Institute

Bachelor of Arts - French Translation & English Literature

Concordia University

Certificate - 300hr Yoga Teacher Training

Ashtanga Yoga Montreal

DEC - Arts & Letters

Cegep Édouard-Montpetit
Marilyne Gour