Marilyn Wang

Registration & Clerical Support

• Processed over 100 patient COVID-19 tests daily, ensured accurate EMR data entry and compliance with clinic policies.
• Proactively transformed paper consent workflow into electronic forms with SOPs, driving efficiency gains and smoother team coordination
• Supported clinic operations by handling patient calls, urgent scheduling, referrals, and treatment room readiness.
• Oversaw vaccine inventory and ordering for both children and adults, ensuring availability and accurate records.
• Utilized EMR systems to coordinate patient records and optimize physician scheduling; proficient with fax, email, and scanners.

Support for Community of Care Service Delivery

• Linked patients with physicians and specialists, coordinating hospital diagnostics and lab appointments.
• Assisted with basic medical tests and ensured accurate entry of results into patient records.
• Responded to urgent situations independently and escalated appropriately when required.
• Collaborated with multidisciplinary teams to maintain continuity of care in a high-volume clinic.

• Scheduled and coordinated 60+ weekly client appointments.
• Processed 150+ insurance claims weekly with 99% accuracy.
• Supported client services through clear communication and timely follow-up.