Marilyn Taylor

>Sales of all flooring products and accessories. Inventory control. Purchasing of all stock products as well as special order products. Pricing of products in the showroom. Problem solving for complications which arrise doing the installation of products.

• Assisted customers in selecting flooring options based on preferences and requirements.
• Provided product knowledge to enhance customer experience during sales interactions.
• Processed transactions efficiently using point-of-sale systems.
• Maintained store displays to ensure a visually appealing shopping environment.
• Collaborated with team members to meet sales goals and improve customer service.
• Conducted inventory checks and assisted in restocking merchandise as needed.
• Resolved customer inquiries and concerns effectively to promote satisfaction and loyalty.
• Participated in training sessions to improve product knowledge and sales techniques.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Engaged with customers to effectively build rapport and lasting relationships.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
• Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
• Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
• Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
• Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
• Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
• Managed inventory to ensure product availability, contributing to uptick in sales.
• Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
• Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
• Increased customer loyalty with personalized shopping experiences and attentive service.
• Resolved customer complaints with patience and understanding, restoring customer confidence.
• Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Used in-store system to locate inventory and place special orders for customers.
• Developed strong rapport with customers and created positive impression of business.
• Recommended complementary purchases to customers, increasing revenue.
• Performed cash, card, and check transactions to complete customer purchases.