MARILYN PYPHER
Customer Service, Hospitality
North, York,ON
Summary
- Dear Hiring Manager, Please consider this cover letter and resume as my first steps in exploring employment opportunities with your establishment. I am enthusiastic about continuing my career within the food and hospitality sector as I am exceptionally proficient in providing quality customer service and maintain all health and safety standards with 20 years experience. At the moment, I am enthusiastic to continue applying my leadership and managerial skills with your restaurant. Over time, I have strongly enhanced my abilities to multi-task and meet time lines effectively. This can be noted by my experience at Church's Chicken Initiative whereby I was overseeing the food preparation and ordering of inventory for two locations simultaneously. I am also keen on learning new equipment and processes to enhance my professional development and meet the needs of your customers/guests. I adapt easily to changing environments and enjoy taking on added responsibilities. For instance, I first started my role as a cook with Mom’s Rotisserie, quickly advancing to a management position. I believe my ability to meet the needs of customers, maintain a healthy and safe work environment, my strengths in interpersonal skills and demonstrated ability to handle stress well resulted in this recent promotion as manager. I welcome the opportunity to meet and discuss my qualifications in further detail. I can be reached at 647-569-9207 or by email at, marilynpypher317@gmail.com I look forward to hearing from you OBJECTIVE: Seeking a full-time position within hospitality and food services in order to contribute my demonstrated customer service and food preparation skills to your company. SUMMARY OF QUALIFICATIONS:
- Over 20 years of proven experience in hospitality and food services
- Efficient and capable of handling multiple projects concurrently; capable of serving parties of up to 500 quests at a time
- Possess a Smart Serve and Food Handler’s certificate
- Excellent organizational, communication and natural people skills
- Ability to keep overproduction and food waste to a minimum in order to reduce cost expense; resourceful and work well in a high pressure environment
- Able to follow instructions and create a workable schedule to meet deadlines effectively and efficiently
- A hardworking experienced team player who brings enthusiasm and energy into group efforts
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Locker Room Attendant
Life Time
Vaughn, ON
01.2020 - 01.2021
- Assist with lockers.
- Ensure cleanliness, and maintain cleanliness.
- Washing, drying, and folding of towels.
- Restocking of products.
Warehouse Worker
Agency Recruit
North York, ON
01.2020 - 01.2021
- Prepared and cooked food according to instructions
- Coffee Inc, warehouse
- The Bay, warehouse
- Toy's R Us, warehouse
- Wonder Bread, warehouse
Customer Service Cashier
Canada's Wonderland (Fair Grounds)
Vaughn, ON
03.2023 - 11.2023
- Assist with Food distribution.
- Cashier.
- Ensured meals were prepared according to certain allergies and restrictions.
- Stocking, and using the in-first out-first system.
- Maintenance.
- Maintained a sufficient amount of inventory for the F.O.H
Manager
Church's Chicken
North York, ON
03.2021 - 01.2023
- Managed 12 staff members, ensuring sufficient coverage for the restaurant, ensuring staff provided optimal level of customer service and handled food in a safe manner
- Recruited and trained new staff; reviewed resumes, conducted interviews, provided orientation, etc
- Maintained sufficient amount of food was always in-stock; ordered from different distributors for necessary items
- Ensured costs were always kept at minimal by purchasing in bulk for cost-savings, etc
- Upheld health and safety procedures by checking over all food items for production/expiration dates
- Shared and sold personal recipes for customers; chicken & biscuits
- Addressed customer complaints with a sincere apology and provided compensation
Bartender/Server
LIONS GATE
Scarborough, ON
02.2017 - 09.2019
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Served high customer volumes during special events, nights, and weekends.
Bartender/Server
OF TRACK WAGERING
Scarborough, ON
06.2011 - 01.2016
- Greeted all customers in a friendly, professional manner.
- Served alcohol beverages and prepared/sold personal hand-made soup.
- Mixed drink ingredients such as, liquor, sodas, sugars and bitters, to prepare cocktails and other drinks.
- Accurately processed cash, debit and credit card transactions.
- Maintained a sufficient amount of liquors and supplies for inventory, ordering and requisitioning as necessary.
- Assist with Betting, and collecting.
Education
Certificate - Medical Administration
CDI. Collage
Brampton. On-line 10.2023 - Current
Basic Food Training – Culinary Arts, YMCA - Food And Hospitality
Y.M.C.A
Toronto 01.1998 - 01.1999
Culinary Arts Training Certificate - undefined
MAPLE WOOD SCHOOL
2002
ACADEMY - undefined
LEARNING
2001
Smart Serve Certificate - undefined
2001
Diploma - Computers, Business & Office
Skills
- Team Leadership
- Food and Beverage Management
- Time Management
- Managing Cash Register
Timeline
Certificate - Medical Administration
CDI. Collage
10.2023 - Current
Customer Service Cashier
Canada's Wonderland (Fair Grounds)
03.2023 - 11.2023
Manager
Church's Chicken
03.2021 - 01.2023
Locker Room Attendant
Life Time
01.2020 - 01.2021
Warehouse Worker
Agency Recruit
01.2020 - 01.2021
Bartender/Server
LIONS GATE
02.2017 - 09.2019
Bartender/Server
OF TRACK WAGERING
06.2011 - 01.2016
Basic Food Training – Culinary Arts, YMCA - Food And Hospitality
Y.M.C.A
01.1998 - 01.1999
Culinary Arts Training Certificate - undefined
MAPLE WOOD SCHOOL
ACADEMY - undefined
LEARNING
Smart Serve Certificate - undefined
Diploma - Computers, Business & Office
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