Marilyn Morgan
Folsom
Summary
Seeking a position of challenge in a professional environment, 20+ years of customer service and client relations experience within the transportation field. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
28
28
years of professional experience
Work History
Dispatcher, Fleet Maintenance, Global Reservations Agent
ABC Worldwide Transportation
01.2024 - 2025
- Dispatching, Fleet maintenance, Fleet Maintenance, Global Reservations Agent, Customer Experience Representative, Customer Service Support.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Respond to customer requests by phone or email, enter reservations in the company system, providing product and service information, handle initial customer complaints and inquiries.
- Managed a fleet of 20 vehicles, sedans, suv's, vans
- Managed a team of approximately 25-30 drivers
Operations Manager
WeDriveU
Fremont, CA
01.2018 - 01.2024
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Prepared for highway patrol investigations by collaborating with various departments and examining potential risks.
- Managed employee scheduling, payroll and data collection to maximize project outcomes.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Fremont location - managed a fleet of 150 vehicles - sprinter vans, starcrafts, grech's, 25/30 passenger buses, 50 passenger buses
- over saw all maintenance vendors
- managed a team of approximately 75/100 drivers and dispatchers
- Stockton location - assisted the general manager with operation's as well as managing the fleet of approximately 75 buses, 50 passengers, double decker buses
- Seattle/Texas/LA locations - trained staff on maintaining vehicle operations and proper maintenance and vehicle compliance approximately 50/60 vans and buses
Dispatch Manager and Assistant Operations Manager
Universal Limousine
01.2015 - 01.2018
- Reported to management operational activities and maintained current records.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Developed and implemented customer service policies and procedures.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Developed and maintained relationships with external vendors and suppliers.
- Reported to upper management our operational activities and maintained current records.
- Conferred with clients to address questions, request for service, equipment and issues to allocate dispatch coverage, including peak service times and employee shortages.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for current personnel to continuously promote company vision, values and culture.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
Dispatch Manager and Assistant Operations Manager
Carey Limousine
South San Francisco, CA
01.1996 - 01.2015
- Updated and resolved incidents and managed associated charges objectively while maximizing profit.
- Coordinated with General Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service.
- Traveled to other cities to train employees on the current reservations and dispatching systems (Las Vegas: IBM, SuperBowl: Houston, Detroit, Miami Los Angeles: All-star Games Los Angeles: NFL Rookie Premier)
Education
High School Diploma -
Baden High School
South San Francisco, CA01-1988
Skills
- Multi-Unit Operations
- Management
- Business Process Re-Engineering
- Staff Management
- Contract Development
- Customer Relations
- Supervision and leadership
- Dependable and Responsible
- Problem-Solving
Accomplishments
Was named in Wedriveu's International Womens Day of one the first female Fleet Managers
Timeline
Dispatcher, Fleet Maintenance, Global Reservations Agent
ABC Worldwide Transportation
01.2024 - 2025
Operations Manager
WeDriveU
01.2018 - 01.2024
Dispatch Manager and Assistant Operations Manager
Universal Limousine
01.2015 - 01.2018
Dispatch Manager and Assistant Operations Manager
Carey Limousine
01.1996 - 01.2015
High School Diploma -
Baden High School