Marilyn Gabaldon
San Bernardino
Summary
Detail-oriented and analytical finance professional with extensive experience in financial analytics, budgeting, revenue management, and financial health assessment. Seeking to leverage my skills and expertise in a challenging finance role to contribute to the financial success and growth of the organization while fostering a positive and collaborative work environment.
Knowledgeable and dedicated customer service professional with extensive experience in customer service and the management industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Member Service Coordinator
Inland Empire Health Plan
12.2018 - Current
- I manage member eligibility, referrals, and care coordination while overseeing daily performance metrics
- I handle incoming calls to address member inquiries and provide comprehensive information on benefits and coverage
- As a preceptor, I train new employees on processes and procedures, identify challenges for current representatives and present updates to my team and new hires
Operations Manager
Sitel
01.2012 - 10.2018
- I managed ethical concerns and addressed associates' complaints, handled ADP tasks such as resolving Kronos timecard errors and managing time off, and provided coaching to staff based on business needs
- I oversaw separation requests, including unemployment hearings, and led the hiring process focusing on retention
- Additionally, I was responsible for the company's financial analytics, managing revenue streams, budgeting, and forecasting volumes to ensure financial health and growth
- I also analyzed retention and hiring rates to inform staffing decisions and prioritized building strong relationships with employees to promote a positive work environment
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Patient Care Coordinator
PrimeCare Orthotics and Prosthetics
01.2011 - 01.2012
- I transcribed physicians' patient notes and organized them into charts
- Additionally, I managed office supply orders and coordinated schedules for two practitioners, including new evaluations and follow-up appointments
- I verified patient eligibility, generated prescriptions, gathered authorization information, and submitted prescriptions for approval to both physicians and insurance departments
- I also informed patients about their costs, managed billing according to insurance protocols, and handled collections
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Resolution Specialist (Team Leader)
Convergys
10.2008 - 11.2011
- I managed both incoming and outgoing calls for AT&T Customer Service, assisting customers with billing inquiries, promoting phone and plan upgrades, and resolving technical issues
- I facilitated a support chat for agents, providing quick answers to their questions, and handled escalated issues and supervisor calls to ensure customer satisfaction
- Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
- Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
Education
Bachelor of Science - Accounting And Finance
California State University
CA08-2025
Bachelor of Arts - Business Management
California State University San Bernardino
San Bernardino, CA05.2025
High School -
Hot Springs High School
Truth or Consequences, NM05.2008
Skills
- Payroll processing
- Maintaining employee records
- Timekeeping management
- Payroll auditing
- Professional customer service
- Financial and operational reporting
- Financial statement analysis
- Demand forecasting
- Cost estimation
Timeline
Member Service Coordinator
Inland Empire Health Plan
12.2018 - Current
Operations Manager
Sitel
01.2012 - 10.2018
Patient Care Coordinator
PrimeCare Orthotics and Prosthetics
01.2011 - 01.2012
Resolution Specialist (Team Leader)
Convergys
10.2008 - 11.2011
Bachelor of Science - Accounting And Finance
California State University
Bachelor of Arts - Business Management
California State University San Bernardino
High School -
Hot Springs High School
Similar Profiles
Joseph williamsJoseph williams
Provider Relations Representative at Inland Empire Health PlanProvider Relations Representative at Inland Empire Health Plan
Gabriela JuarezGabriela Juarez
Talent Engagement Specialist at Inland Empire Health Plan, Care ManagementTalent Engagement Specialist at Inland Empire Health Plan, Care Management
Freddy TerceroFreddy Tercero
Utilization Management Outpatient Coordinator at Inland Empire Health Plan - IEHPUtilization Management Outpatient Coordinator at Inland Empire Health Plan - IEHP