Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
CustomerServiceRepresentative

MARILYN FROESE

Meadow Lake,Saskatchewan

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Motivated [Job Title] experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills. Diligent [Job Title] skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.

Overview

51
51
years of professional experience

Work History

Customer Service Representative

BC Liquor Controll Board
Kelowna, BC
05.1992 - 07.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.

Bookkeeping Clerk

CDC Contracting
Kelowna, BC
04.1993 - 07.2018
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Used accounting software to prepare weekly and monthly financial reports.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
  • Prepared itemized statements, bills or invoices and recorded amounts due for items purchased or services rendered.
  • Reconciled company accounts for credit cards, employee expenses and commissions.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.

Education

Bookkeeping Specialty

Forgot The Name(sorry)
Prince Albert, SK
05.1985

Skills

  • Courteous with Strong Service Mindset
  • Upselling Products and Services
  • POS Systems and Ordering Platforms
  • Interpretation and Translation Services
  • Calm and Professional Under Pressure
  • Data Entry and Maintenance
  • Building Customer Trust and Loyalty
  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Bookkeeping Clerk

CDC Contracting
04.1993 - 07.2018

Customer Service Representative

BC Liquor Controll Board
05.1992 - 07.2018

Bookkeeping Specialty

Forgot The Name(sorry)

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MARILYN FROESE