Marilyn Deantonio
Brampton,ON
Summary
A highly enthusiast retail sales associated with ten years of experience specializing in customer service, retail sales, and upselling techniques. I am a reliable and hardworking individual who is always willing to help. With the ability to support multiple departments with customer inquiries and register-handling tasks as needed, for the achieve company goals.
Overview
17
17
years of professional experience
Work History
ASSISTANT
Jhonny Piedrahita
Mississauga, Ontario
06.2020 - 12.2022
- Organized and maintained filing systems for documents and records.
- Assisted in the preparation of reports, presentations and correspondence.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Developed positive relationships with internal customers through effective communication techniques.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
ADMINISTRATIVE ASSISTANT
Guillermo Chaparro
Bogota, Colombia
01.2010 - 01.2016
- Applying the generally accepted accounting principles to all financial tasks
- Exchange and verifies job related information to provide support
- General administration duties involving the preparation of documents, spreadsheets and forms
- Perform general office duties and provide administrative support.
CUSTOMER SERVICE REPRESENTATIVE
B&S Computers & Accessories E.U.
Bogota, Colombia
01.2006 - 01.2010
- Handle inbound and outbound calls and emails from customers and respond to inquiries and concerns promptly and professionally
- Manage customer accounts and update customer information in the database
- Providing feedback on the efficiency of the customer service process
- Work closely with other departments to ensure seamless customer service and positive customer experience.
Education
Business Management and Administration – Course Online -
Udemy
Canada01.2024
Customer Service Mastery – Course Online -
Udemy
Canada01.2023
Digital Customer Service 2.0 – Course Online -
Udemy
Canada01.2021
Basic Training Diploma – English as Second Language -
Multicultural Association of Moncton
Moncton, New Brunswick01.2018
High School Diploma -
Santisimo Rosario Secondary School
Bogota, Colombia01.2004
Skills
- Administrative support
- Database Management
- Sales Techniques and Strategies
- Proficiency in cashiering
- Computer/Web (MS Excel, MS Word, MS Access, Adobe)
- Digital and social media proficiency
- Languages: English and Spanish
Timeline
ASSISTANT
Jhonny Piedrahita
06.2020 - 12.2022
ADMINISTRATIVE ASSISTANT
Guillermo Chaparro
01.2010 - 01.2016
CUSTOMER SERVICE REPRESENTATIVE
B&S Computers & Accessories E.U.
01.2006 - 01.2010
Business Management and Administration – Course Online -
Udemy
Customer Service Mastery – Course Online -
Udemy
Digital Customer Service 2.0 – Course Online -
Udemy
Basic Training Diploma – English as Second Language -
Multicultural Association of Moncton
High School Diploma -
Santisimo Rosario Secondary School
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