Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Marilyn Davis

Walkerton,ON

Summary

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

53
53
years of professional experience

Work History

Medical Delivery Driver

Brown's Guardian Drug Store
08.2021 - Current
  • Ensured safe transportation of sensitive medical products via careful handling and adherence to protocols.
  • Increased overall efficiency through consistent communication with dispatchers regarding route updates, delays, or changes.
  • Developed strong relationships with clients through attentive listening skills, addressing concerns or inquiries promptly.
  • Maintained accurate records of deliveries, contributing to efficient inventory management.
  • Provided exceptional customer service in every interaction with patients, healthcare professionals, and pharmacy staff.
  • Reduced delivery times by efficiently planning and executing optimal routes.
  • Delivered packages to customer doorsteps and business offices.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Warehouse Manager/Supervisor/Shipping Manger

Durham Furniture
07.2003 - 06.2021
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
  • Increased customer satisfaction by ensuring orders were accurately and promptly fulfilled, leading to repeat business and positive reviews.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Managed budgeting for warehouse operations, carefully allocating resources to areas with highest return on investment.
  • Developed and maintained knowledgeable and productive team of employees.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Optimized shipping and receiving operations, ensuring timely dispatch and receipt of goods with minimal delays or damage.
  • Coordinated with sales and marketing teams to ensure accurate inventory levels for promotional campaigns, avoiding stockouts or overstocking.

Office Support and Administration

Durham Furniture
04.1999 - 07.2003
  • Managed inventory control for office supplies, anticipating needs ahead of time to avoid shortages or delays in daily operations.
  • Enhanced office efficiency by streamlining administrative processes and implementing new procedures.
  • Increased operational efficiency by developing and implementing comprehensive filing systems for both physical and digital records.
  • Assisted executives in organizing schedules, managing travel arrangements, and preparing important documents for presentations or meetings.
  • Developed strong relationships with external partners such as suppliers or service providers to ensure seamless operations within the office setting.
  • Resolved complex customer inquiries through careful research, maintaining excellent relationships with clients.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Unemployment Insurance Commission, Insurance Agent

Government Employees Insurance Company
02.1972 - 10.1997
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.
  • Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
  • Mentored junior agents, sharing industry insights and best practices for success in the field.
  • Streamlined administrative tasks, improving overall office efficiency and productivity.
  • Resolved complex claims issues, advocating on behalf of clients to ensure fair settlements.
  • Streamlined application processing, significantly reducing wait times for policy approvals and client satisfaction.
  • Calculated premiums and established payment methods for sales.

Education

GED -

Walkerton District Secondary School
Walkerton, ON

Skills

  • Problem-Solving
  • Inventory Management
  • Shipping and receiving
  • Staff Management
  • Employee Safety
  • Customer care
  • Team Building and Leadership
  • Quality Assurance
  • Billing and Invoicing
  • Proficient in [Software]
  • Deadline-oriented
  • GPS Navigation
  • Organizational Skills
  • Vendor Relationship Management
  • Customer Service
  • Order Management

Accomplishments

    * Communication Skills Training

    * Joint Health & safety Committee - Part 1

    * The Effective Supervisor (Ward & Uptigrove)

    * WHMIS

Languages

English
Professional Working

Timeline

Medical Delivery Driver

Brown's Guardian Drug Store
08.2021 - Current

Warehouse Manager/Supervisor/Shipping Manger

Durham Furniture
07.2003 - 06.2021

Office Support and Administration

Durham Furniture
04.1999 - 07.2003

Unemployment Insurance Commission, Insurance Agent

Government Employees Insurance Company
02.1972 - 10.1997

GED -

Walkerton District Secondary School

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Marilyn Davis