To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Respite Care Provider
Arthur Doyle
06.2005 - Current
Assisted patients with personal requirements for housekeeping and grooming assistance.
Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
Assisted residents with basic activities of daily living.
Designed and implemented various activities to encourage socialization and aid residents in identifying potential.
Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Provided compassionate and patient-focused care to cultivate well-being.
Transported clients to and from medical appointments with safety and efficiency.
Monitored clients' overall health and well-being and noted significant changes.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Provided safe mobility support to help patients move around personal and public spaces.
Transported individuals to events and activities, medical appointments and shopping trips.
Completed regular check-ins and progress report for each client.
Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
Entrusted to handle confidential and sensitive situations in professional matter.
Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Handled incoming mail, bills and invoices and completed appropriate actions.
Provided staff coaching, mentoring and consultation to enhance performance and professional development.
Identified needs and coordinated plans for travel and out-of-town functions.
Maintained entire family's schedule and organized events.
Data Entry Clerk
Wayne Building Products Ltd.
01.2007 - 02.2010
Completed data entry tasks with accuracy and efficiency.
Scanned documents and saved in database to keep records of essential organizational information.
Entered numerical data into databases with speed and accuracy using 10-key pad.
Sorted documents and maintained organized filing process.
Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Organized, sorted and checked input data against original documents.
Compiled data and reviewed information for accuracy prior to input.
Located and corrected data entry errors and reported to management.
Verified accuracy of data before transcribing.
Verified data files prior to entry to maintain high data accuracy.
Identified data entry errors and reported to necessary departments.
Junior Supervisor/Armed Guard Vault Department
Brinks Canada Ltd.
04.2006 - 01.2007
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Evaluated employee performance and coached and trained to improve weak areas.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Maintained compliance with company policies, objectives and communication goals.
Interviewed, hired and trained new employees for production positions.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Provided supportive link between external customers and internal operations.
Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
Supported safety officer to enforce regulations, laws and established policies throughout operational stages.
Worked with management team to implement proper division of responsibilities.
Money Room Clerk
Brinks Canada Ltd.
04.2004 - 04.2006
Trained new employees on proper cash routines, procedures and requirements.
Prepared bank deposits and corporate cash shipments.
Verified cash flow and electronic transactions from credit card system to balance registers.
Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
Researched and resolved account discrepancies.
Investigated financial inconsistencies to solve discrepancies and reported to manager.
Performed daily account reconciliation and payroll verification to maintain daily records.
Performed hourly pick-ups and readings for front end to monitor sales and revenue.
Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
Operated computers programmed with accounting software to record, store and analyze information.
Examined financial statements and records to collect important details and verify calculations.
Monitored transactions and customer behavior to identify signs of fraud.
Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
Fielded phone calls to main business line to gather information and answer inquiries.
Researched vendor invoices to verify proper payment for deliveries.
Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts and sending payment to banks.
Processing deposits (cash and cheques).
Processing inbound and outbound bank shipments.
Preparing cash orders for commercial bank customers.
Preparing cash that will be loaded to ATM machines.
Process inbound and outbound coin payments and shipments.
Receptionist
Brinks Canada Ltd.
05.2002 - 04.2004
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Confirmed appointments, communicated with clients and updated client records.
Answered central telephone system and directed calls accordingly.
Managed multiple tasks and met time-sensitive deadlines.
Corresponded with clients through email, telephone or postal mail.
Provided clerical support to company employees by copying, faxing and filing documents.
Answered phone promptly and directed incoming calls to correct offices.
Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Scheduled and confirmed appointments and meetings for senior management team.
Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Supported various administrative duties by proofreading, transcribing and invoicing.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Received and routed business correspondence to correct departments and staff members.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Sorted, received and distributed mail correspondence between departments and personnel.
Maintained building security by monitoring logbook and issuing visitor badges.
Education
Post Secondary 2nd Year - Finance
N.A.I.T, Edmonton, AB
06.2004
Business Administration/Accounting
N.A.I.T, Edmonton, AB
09.2003
Skills
General Housekeeping
Housekeeping Duties
Patient Health Information Access
Individualized Treatment Plans
Supporting Daily Living Needs
Program Activities
Behavior Modification Techniques
Emotional Support
Nurturing Environment
Meal Planning and Preparation
Data Entry
Preventative Care Education
Group Activities
Child Supervision
Patient Transport
Safety Procedures
Household Management
Continuous Development
Daily Reports
Possesses strong mathematical skills
High degree of manual dexterity
Intermediate computer skills, experience with Microsoft Excel will be an asset
Strong teamwork and personal initiative
Detail oriented
Managing Transportation
Timeline
Data Entry Clerk - Wayne Building Products Ltd.
01.2007 - 02.2010
Junior Supervisor/Armed Guard Vault Department - Brinks Canada Ltd.