Marilyn Bourque
Lake Forest
Summary
Enthusiastic server with 5+ years of experience in upscale casual restaurants. Proficient in working collaboratively, maintaining knowledge of menu items, and building rapport with guests and colleagues. Passion for food, beverage and providing outstanding guest experience.
Overview
10
10
years of professional experience
Work History
Server
Glacier Park Lodge
05.2025 - 09.2025
- Explained menu items and suggested appropriate options for guests.
- Worked with POS system to place orders, manage bills, complete daily cashout.
- Cultivated warm relationships with customers.
- Served a variety of food and beverage, including wine, cocktails, dinner entrees and breakfast buffet.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Brewers Tap and Table
04.2023 - 05.2025
- Collaborated with team to elevate guest experience.
- Anticipated guests needs and address requests promptly.
- Performed multiple tasks at once under time constraints.
- Trained and familiarize new staff with company culture.
- Maintained knowledge of all menu items, weekly special, rotating beer on tap.
- Private party service.
Real Estate Agent
City Central Realty
05.2018 - 04.2023
- Contributed to rental team by consistently surpassing monthly sales goals.
- Worked with management to compile application packets.
- Conducted in person property showings.
- Established strong relationships with clients through superb customer service.
- Balanced incoming and outgoing funds.
Server
Alibi
10.2015 - 11.2017
- Rotated between dining room, lounge and private party events.
- Bustling environment, worked as a team through high volume shifts.
- Served a variety of items including small plates, bottle service, craft cocktails.
- Remodeled training manual with management.
Education
Bachelor of Science -
University of Massachusetts, Boston
Boston, Massachusetts, MA05-2016
Skills
- Customer Service
- Multitasking
- Cash handling
- Active listening
- Point of Sale (POS) Systems
- Communication
- Sales
Timeline
Server
Glacier Park Lodge
05.2025 - 09.2025
Server
Brewers Tap and Table
04.2023 - 05.2025
Real Estate Agent
City Central Realty
05.2018 - 04.2023
Server
Alibi
10.2015 - 11.2017
Bachelor of Science -
University of Massachusetts, Boston