Marilyn Archambault
Terrebonne,QC
Summary
Fluent French Tutor with strong background helping new learners and advanced students develop French-speaking talents. Adapting lessons to particular students' abilities and encouraging both written and verbal development.
Dynamic Bilingual Customer Service Representative with years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native French speaker and fluent in English. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.
Overview
17
17
years of professional experience
Work History
Private French Tutor/ Self Employed
C'est La Vie!
09.2010 - 09.2020
- Assisted with French homework by practicing assigned exercises and checking translation work.
- Adapted tutoring plans to incorporate students' particular strengths and goals.
- Employed native French-speaking abilities to greatly advance skills of students as young as 4 years old.
- Collaborated with teachers and parents to provide students comprehensive support in French and other current subjects.
- Tutored students remotely via video chat programs as well as visiting students at home or meeting in public locations.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Developed student confidence through positive reinforcement strategies.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
- Met with parents to discuss student progress and address concerns.
- Used flashcards and other techniques to test and improve memory through practiced information retrieval.
- Conducted review sessions to help students prepare for tests.
Bilingual Customer Account Specialist
Nike
04.2008 - 08.2009
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
- Created sales objectives and strategies to help struggling teams increase productivity and meet sales metrics.
- Trained staff on operating procedures and company services.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Set up new customer accounts and updated existing profiles with latest information.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Assisted customers with inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided language translation services for customer service inquiries.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through email and phone.
- Maintained and managed customer files and databases.
- Developed a deep understanding of customer service principles and customer service best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Gained customer trust by providing knowledgeable and accurate information in both English and French
Bilingual Key Account Representative
Under Armour
08.2006 - 04.2008
- Answer in-coming emails and calls from retailers, sales representatives, and internal partners in both French and English
- Worked with SAP and MS Office
- Responsible for Returns
- Bilingual Customer
- Managed portfolio of accounts through bilingual telephone negotiations with customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Inside Sales Specialist
American Express Business
05.2006 - 08.2006
- Answered customers' questions regarding products, prices, and availability.
- Developed and deepened customer relationships to drive revenue growth.
- Used digital methods and traditional telephone approaches to generate sales leads.
- Applied mathematical skills to calculating amounts, negotiating prices, and setting up contracts.
- Created and updated customer accounts with relevant information.
Bilingual Customer Service/Call Center Representative
Petro Canada
09.2005 - 05.2006
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Attended telephone skills and program information training sessions to boost aptitude.
- Boosted customer service satisfaction ratings through consistent quality control.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Manage high volume inbound calls from customers
Bilingual Customer Service Representative
Pitney Bowes
01.2004 - 04.2005
- Gained customer trust by providing knowledgeable and accurate information in both English and French.
- Assisted customers in a timely and professional manner.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
Bilingual Customer Service Representative/Summer Intern
Johnson & Johnson
07.2003 - 09.2003
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Certificate - Nail Technician
Protege School
Scarborough, ON07.2010
No Degree - Marketing
College La Cite
Ottawa01.2004
High School Diploma -
Ecole Catholique St-Charles Garnier
Whitby, ON06.2003
Skills
- Elementary Education
- Essay Writing
- Building Blocks of Learning
- Verbal and Written Communication
- Strong Telephone Etiquette
- Customer Service and Assistance
- Performance Goals
- SAP Experience
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Private French Tutor/ Self Employed
C'est La Vie!
09.2010 - 09.2020
Bilingual Customer Account Specialist
Nike
04.2008 - 08.2009
Bilingual Key Account Representative
Under Armour
08.2006 - 04.2008
Inside Sales Specialist
American Express Business
05.2006 - 08.2006
Bilingual Customer Service/Call Center Representative
Petro Canada
09.2005 - 05.2006
Bilingual Customer Service Representative
Pitney Bowes
01.2004 - 04.2005
Bilingual Customer Service Representative/Summer Intern
Johnson & Johnson
07.2003 - 09.2003
Certificate - Nail Technician
Protege School
No Degree - Marketing
College La Cite
High School Diploma -
Ecole Catholique St-Charles Garnier
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