Marilyn Anstey
ST JOHNS,NL
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Deer Lake Airport Giftshop
06.2020 - 08.2021
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Customer Service Representative
Thrifty Car Rental
03.2004 - 08.2008
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Skills
- Drawer Management
- Customer Service
- Merchandise Restocking
- Product Merchandising
- Payment Collection
- POS System Operation
- Cash Management
Certification
- Certified in First Aid, CPR, St John's Ambulance
Timeline
Customer Service Cashier
Deer Lake Airport Giftshop
06.2020 - 08.2021
Customer Service Representative
Thrifty Car Rental
03.2004 - 08.2008
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