Mariluz Hernandez Lopez
Edmonton,AB
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Cleaning Crew Member
Belmor
Edmonton, AB
09.2022 - 10.2023
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Used cleaners and squeegees to clean windows, glass partitions and mirrors.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
Retail Compost Sale
Marco Castro- Wusch
Edmonton, AB
05.2022 - 09.2022
- Removed debris and waste from outdoor areas.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Cut trees and shrubs to shape and maintain landscape.
Retail Store Owner
Self-Employed
Camaguey, Cuba
02.2018 - 12.2020
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Evaluated suppliers to maintain cost controls and improve operations.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Consulted with customers to assess needs and propose optimal solutions.
Waitress
Pizzeria Jatibonico
Camaguey, Cuba
04.2015 - 02.2018
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Education
Accounting Technician - Accounting
Guerras Vives
Camaguey, Cuba07.2010
Skills
- Chemical Handling
- Supply Restocking
- Commercial Equipment Operations
- Customer Service-Focused
- Quality Assurance
- Housekeeping
- Customer Service
- Complex Problem-Solving
- Safety Compliance
- Supply Inventory Management
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Cleaning Crew Member
Belmor
09.2022 - 10.2023
Retail Compost Sale
Marco Castro- Wusch
05.2022 - 09.2022
Retail Store Owner
Self-Employed
02.2018 - 12.2020
Waitress
Pizzeria Jatibonico
04.2015 - 02.2018
Accounting Technician - Accounting
Guerras Vives