Marilu Rios
Pico Rivera
Summary
Results-oriented Client Service Manager with a track record in enhancing customer satisfaction and retention through effective communication and proactive issue resolution.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Client Service Manager
Arthur J. Gallagher
Glendale
01.2011 - Current
- Managed client relationships, enhancing satisfaction and retention.
- Conducted regular reviews of client accounts, proactively addressing needs.
- Resolved client issues promptly, strengthening trust and loyalty in partnerships.
- Developed service proposals tailored to specific client requirements and expectations.
Skills
- Client relationship management
- Client needs assessment
- Client retention strategies
- Customer satisfaction enhancement
- Customer experience improvement
- Service proposals development
- Issue resolution
- Account review strategies
- Effective communication
Languages
Spanish
Professional
Certification
Property & Casualty license - issued by California Department of Insurance
Timeline
Client Service Manager
Arthur J. Gallagher
01.2011 - Current