Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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MARILOU URBAN

Regina,SK

Summary

Experienced leader in customer service environments, skilled in mentoring teams to enhance performance and customer satisfaction. Proficient in data entry and customer engagement, with a focus on delivering personalized solutions. Adaptable to changing environments while maintaining high attention to detail.

Overview

11
11
years of professional experience

Work History

Customer Service/Cashier/Head Cashier

Rona+ S. Regina
Regina, Saskatchewan
03.2021 - Current
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Addressed customer questions and concerns regarding products and services.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Cashier

Sobeys
Regina, Saskatchewan
08.2014 - 02.2021
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Worked closely with front-end staff to assist customers.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Education

Diploma - Business Administration

Prairie Western College
Calgary, AB
05-2023

Bachelor of Science - Business Administration

University of Northern Philippines
Vigan City, Ilocos Sur Philippines
03-2004

Skills

  • Effective communication
  • Attention to detail
  • Adaptability and flexibility
  • Data entry proficiency
  • Time management skills
  • Multitasking and organization
  • Customer service excellence
  • Computer literacy
  • Organizational leadership skills

Accomplishments

  • Employee of the Month – RONA+ (March 2022, March 2023)
  • Platinum Awardee – RONA+ S. Regina (January 2025)

Timeline

Customer Service/Cashier/Head Cashier

Rona+ S. Regina
03.2021 - Current

Cashier

Sobeys
08.2014 - 02.2021

Diploma - Business Administration

Prairie Western College

Bachelor of Science - Business Administration

University of Northern Philippines

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MARILOU URBAN