MARILou C. FLORES
Carson
Summary
Experienced Case Manager Specialty RN specializing in patient assessment and care coordination. Enhances patient outcomes through interdisciplinary collaboration and telehealth triage. Focuses on optimizing discharge planning and building strong relationships with patients and families to promote self-management and minimize readmissions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Case Manager Specialty RN – Per Diem
Kaiser Permanente
09.2023 - Current
- Conducted comprehensive patient assessments to identify clinical, psychosocial, financial and discharge needs.
- Collaborated with interdisciplinary healthcare team to enhance quality care and achieve optimal patient outcomes, minimizing hospital re-admissions.
- Collaborated with physicians, nurses, therapists, social workers and community agencies to coordinate continuity of care and optimize patient outcomes.
- Educated patients and families on diagnoses, treatment plans, medications, and post-discharge resources to empower self-management and mitigate readmissions.
- Identified barriers to care and coordinated community resources, home health services, and financial assistance to facilitate comprehensive patient support.
- Assesses and evaluates patient reported signs and symptoms in accordance with Kaiser’s telehealth protocol and escalate to the clinician as necessary.
- Ensured compliance with CMS, HIPAA, and hospital policies related to case management and patient care coordination.
Clinical Nurse III (Relief Charge Nurse) – Full Time
Dignity Health - St. Mary Medical Center
Long Beach
03.2017 - Current
- Serves as Relief Charge Nurse, supervising unit operations and providing leadership to nursing staff in the absence of the Charge Nurse.
- Supervised and coordinated daily operations of nursing unit, ensuring safe and high-quality patient care while optimizing resource allocation.
- Directed, mentored and supported nursing staff, nursing assistants, and ancillary personnel throughout assigned and quality care.
- Acted as the primary clinical resource for nursing staff, guiding them in patient assessment, clinical decision-making, and emergency situations.
- Collaborated with physicians, case managers, respiratory therapists, pharmacists, and interdisciplinary team members to coordinate patient care and facilitate timely interventions.
- Monitored patient flow, including admissions, transfers, and discharges, to optimize bed utilization and maintain unit efficiency.
- Assessed patient conditions, identified changes in clinical status, and ensured prompt communication with providers to facilitate appropriate treatment.
- Responded to medical emergencies, coordinated rapid response or code events, and ensured adherence to hospital emergency protocols.
- Oversaw compliance with hospital policies, regulatory standards, infection prevention practices, and patient safety initiatives.
- Contributed to quality improvement initiatives and staff education, enhancing patient outcomes and fostering a culture of continuous improvement.
- Assisted with staff orientation, training, coaching, and performance feedback to support professional development.
- MEDICAL-SURGICAL UNIT
Level II Staff RN – Per Diem
Kaiser Permanente
Los Angeles
03.2019 - 09.2023
- Delivered exceptional customer service while providing compassionate, patient-centered care in accordance with orthopedic department and organizational standards.
- Practiced excellent customer service standards, enhancing patient experience in Orthopedics Department and Medical Center.
- Triaged and responded promptly to patient phone calls, secure messages, emails, and care requests, prioritizing concerns and routing communications to the appropriate clinician for timely follow-up.
- Assessed and evaluated patient-reported symptoms using established telehealth triage protocols, identifying urgent clinical concerns and escalating care to providers.
- Provided patient education regarding orthopedic conditions, treatment plans, medications, post-operative care, and recovery expectations to promote positive health outcomes.
- Collaborated effectively with physicians, advanced practice providers, case managers, and multidisciplinary team members to coordinate high-quality patient care.
- Coordinated patient follow-up and monitored recovery progress in Total Joint Replacement Home Recovery Program, supporting continuity of care and addressing post-discharge needs.
Home Health Nurse – Per Diem
Torrance Memorial Medical Center
Torrance
10.2017 - 07.2018
- Proficient in working with patients with catheters, IV, central lines, G-tubes, wounds and surgical drains.
- Performed daily assessments and document all care and treatments.
- Provided care in home health and hospice settings.
- Maintained accurate and detailed patient records and charts to ensure continuity of care.
- Communicated with supervisor, manager, and physicians regarding patient care.
- Educated clients on individualized care plans to enhance understanding and adherence to treatment.
- Provided comfort and support to patients while fostering independence in daily activities.
Staff Nurse – Full Time
Hackensack University Medical Center @ Pascack Valley
Westwood
07.2015 - 06.2016
- Monitored patients through remote telemetry, promptly identifying signs of arrhythmias and life-threatening complications to ensure timely interventions.
- Provided patient care and monitoring in medical/surgical telemetry unit, ensuring adherence to treatment plans and promoting patient safety.
- Performed general and surgery-specific post-op assessments, tailoring care based on type of anesthesia to optimize patient recovery.
- Check vitals, dressings, pain, urine output and IV sites. Assess confusion levels through direct interviewing. Inspected patient’s surgical sites/wounds for bleeding & complications.
- Provide nursing care and medical treatment as ordered.
Staff Nurse – Full Time
Prospect Heights Care Center
Hackensack
10.2013 - 05.2016
- Performed comprehensive nursing assessments, including evaluation of patient history, physical examinations, pain assessments, neurovascular status, mobility, and post-operative recovery.
- Administered medications, treatments, wound care, and post-surgical interventions while ensuring patient safety and adherence to physician orders.
- Educated patients and families on orthopedic conditions, surgical procedures, pain management, mobility precautions, medication regimens, rehabilitation, and discharge instructions to enhance understanding and compliance.
- Collaborated with multidisciplinary team to develop and implement individualized care plans, facilitating optimal recovery and ensuring alignment with patient goals.
- Maintained safe, clean, therapeutic care environment by adhering to infection prevention protocols and patient safety standards, contributing to overall patient well-being.
- ORTHOPEDICS UNIT
Staff Nurse – Full Time
Woodcliff Lake Health and Rehabilitation Center
Woodcliff Lake
11.2012 - 11.2013
- Coordinated patient admissions, transfers, and discharges to ensure seamless continuity of care.
- Carry out physician orders of medication and treatment with cases such as: rehabilitation, hospice, TPN, use of peripheral, midline, and PICC line for IVT, colostomy, GT/PEG feeding, wound vac therapy & management.
- Supported patient recovery and rehabilitation in a sub-acute rehabilitation unit by implementing individualized care plans.
- Delegated and supervised responsibilities for a team of 2-3 assistant staff to optimize patient support.
- Provided compassionate care for patients with dementia and Alzheimer's in a clinical setting.
- Mentored & motivated incoming RN/LPN staff as addition to the team.
Education
American University of Health Sciences
Signal Hill, California12-2016
Bachelor of Science - Nursing (BSN)
University of the Visayas
Cebu City, Philippines04-2008
Bachelor of Science - Accountancy (BSA)
University of San Carlos
Cebu City, Philippines03-2000
Skills
- Case management
- Care coordination
- Discharge planning
- Patient assessment
- Telehealth triage
- Interdisciplinary collaboration
- Resource management
Certification
- Current California RN License
- Basic Life Support Certification (BLS)
- Advanced Cardiac Life Support (ACLS)
Timeline
Case Manager Specialty RN – Per Diem
Kaiser Permanente
09.2023 - Current
Level II Staff RN – Per Diem
Kaiser Permanente
03.2019 - 09.2023
Home Health Nurse – Per Diem
Torrance Memorial Medical Center
10.2017 - 07.2018
Clinical Nurse III (Relief Charge Nurse) – Full Time
Dignity Health - St. Mary Medical Center
03.2017 - Current
Staff Nurse – Full Time
Hackensack University Medical Center @ Pascack Valley
07.2015 - 06.2016
Staff Nurse – Full Time
Prospect Heights Care Center
10.2013 - 05.2016
Staff Nurse – Full Time
Woodcliff Lake Health and Rehabilitation Center
11.2012 - 11.2013
American University of Health Sciences
Bachelor of Science - Nursing (BSN)
University of the Visayas
Bachelor of Science - Accountancy (BSA)
University of San Carlos