Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marili Aguilar

Lodi

Summary

Dedicated customer service representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in corporate offerings and solutions.

Overview

9
9
years of professional experience

Work History

Customer Service Advocate

Centene
Remote
06.2025 - 04.2026
  • Assisted members with verifying health insurance coverage and processed referrals while maintaining updated member records.
  • Processed prior authorization requests to expedite patient care and enhance member service.
  • Documented interactions in billing system and resolved claim rejections, ensuring accurate explanations of benefits (EOBs) for members.
  • Utilized CRM software to manage member information and track issues efficiently.
  • Navigated multiple computer systems and applications and utilized search tools to find information.

Healthcare Customer Service Representative

Amerit Consulting
Remote
08.2017 - 11.2024
  • Guided patients through the completion of consent and other required medical forms.
  • Answered inquiries and resolved complaints for clients regarding healthcare services.
  • Managed multiple projects simultaneously while meeting deadlines set by management team members.

Behavior Technician

Genesis Behavior Center
Elk Grove
08.2017 - 07.2020
  • Applied behavior analysis principles and techniques to effectively reinforce desired behaviors, supporting client progress.
  • Implemented positive reinforcement strategies to promote desired behaviors in clients, enhancing engagement and compliance.
  • Supported behavior data collection and maintained behavior logs to ensure accurate tracking of client progress.

Education

High School Diploma -

San Joaquin County of Education

Skills

  • Prior authorization processing
  • Documentation
  • Insurance verification
  • Inbound and outbound calling
  • Claim resolution

Languages

Spanish, Fluent

Timeline

Customer Service Advocate

Centene
06.2025 - 04.2026

Healthcare Customer Service Representative

Amerit Consulting
08.2017 - 11.2024

Behavior Technician

Genesis Behavior Center
08.2017 - 07.2020

High School Diploma -

San Joaquin County of Education
Marili Aguilar