Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MARILENA MICHAEL

Toronto

Summary

Versatile and analytical professional with a Bachelor's degree in Philosophy, 6+ years of corporate sales experience, and a strong foundation in problem-solving, critical thinking, and data-driven decision-making. Skilled in persuasion, customer analysis, and strategic problem-solving from a successful career in telemarketing and sales, where I consistently exceeded revenue goals and optimized client conversion strategies. In addition to my corporate experience, I pursued a passion for music, performing at prestigious festivals in Toronto and Cuba, where I developed event planning, audience trend analysis, and real-time adaptability skills. These diverse experiences have deepened my ability to analyze data, recognize patterns, and optimize strategies based on insights—a skillset I am further honing as I transition into data analytics. Currently completing the Google & IBM Data Analyst Professional Certificates (Expected May 2025), gaining expertise in SQL, Python, Excel, and data visualization. Seeking an entry-level data-focused role such as Data Clerk or Reporting Assistant, where I can combine my analytical mindset, sales acumen, and problem-solving skills while gaining hands-on experience in data analysis. Passionate about leveraging data to drive strategic business decisions and process improvements.

Overview

13
13
years of professional experience

Work History

Independent Music Professional

Self Employed
04.2020 - 02.2025
  • Self-motivated, with a strong sense of personal responsibility
  • Worked effectively in fast-paced environments
  • Skilled at working independently and collaboratively in a team environment
  • Proven ability to learn quickly and adapt to new situations
  • Performed at major festivals in Toronto and Cuba, managing contracts, logistics, and event coordination
  • Analyzed audience engagement data to optimize performances and maximize attendance growth
  • Applied data-driven decision-making to curate playlists and adjust performances based on real-time audience feedback

Student Research Assistant

Toronto Metropolitan University (Ryerson)
01.2022 - 12.2024
  • Utilized data analytics techniques to gather, arrange, and correct research data, creating representative graphs and charts to highlight results for presentations
  • Collaborated with other researchers to develop successful research strategies with strong emphasis on data analytics methodologies
  • Employed statistical, qualitative, and quantitative analysis as integral components of data analytics project

Sales Representative

Virgin Mobile
01.2018 - 01.2021
  • Analyzed customer purchasing behavior and sales trends to optimize marketing efforts, leading to a 20% increase in customer acquisition
  • Explain products or services and prices, and answer questions asked by customers
  • Helped over 30 customers per day with their technical products and provided information regarding contracts and home internet services
  • Secured information by completing data base backups
  • Developed and implemented sales strategies to increase profits
  • Accomplished daily and monthly sales quotas
  • Managed customer accounts to secure customer satisfaction and repeat business
  • Trained and mentored new hires, leveraging performance data analysis to track progress and improve sales techniques

Bank Teller

T.D Canada Trust
01.2016 - 01.2018
  • Provide information to clients regarding bank services
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
  • Processed customer transactions promptly, minimizing wait times
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates

Sales Associate

Rogers
01.2014 - 01.2016
  • Deliver monthly and daily sales quotas and exceeding sales activity standards
  • Engaged with customers to build rapport and loyalty
  • Assessed customer needs and utilized suggestive selling techniques to drive sales
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Helped customers locate products and checked store system for merchandise at other sites
  • Managed returns, exchanges and refunds in accordance with store policy
  • Prepared merchandise for sales floor by pricing or tagging

Financial Customer Service Representative

Mosaic
01.2012 - 01.2014
  • Promoted available products and services to customers during service, account management, and order calls
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Educated customers about billing, payment processing, and support policies and procedures

Education

Professional Certificate - Data Analytics

IBM (via Coursera)
06.2025

Professional Certificate - Data Analytics

Google (via Coursera)
05.2025

Bachelor of Arts -

Toronto Metropolitan University (Ryerson)
Toronto, ON
03.2025

Bachelor of Arts - Psychology And Philosophy

Toronto Metropolitan University (Ryerson)
Toronto, ON
01.2021

Bachelor of Arts - Psychology And Philosophy

Wilfrid Laurier University
Waterloo, ON
01.2013

High School Diploma -

Markham District High School
Markham, ON
01.2012

Skills

  • SQL
  • Python
  • Excel
  • Data Visualization
  • Google Sheets
  • CRM Software
  • Statistical Analysis
  • Data-Driven Decision Making
  • Critical Thinking
  • Customer Data Insights
  • Business Intelligence
  • Strategic Problem-Solving
  • Time Management
  • Research
  • Attention to Detail
  • Communication
  • Adaptability
  • Collaboration
  • Organizational Thinking

Languages

English
Greek

Timeline

Student Research Assistant

Toronto Metropolitan University (Ryerson)
01.2022 - 12.2024

Independent Music Professional

Self Employed
04.2020 - 02.2025

Sales Representative

Virgin Mobile
01.2018 - 01.2021

Bank Teller

T.D Canada Trust
01.2016 - 01.2018

Sales Associate

Rogers
01.2014 - 01.2016

Financial Customer Service Representative

Mosaic
01.2012 - 01.2014

Professional Certificate - Data Analytics

Google (via Coursera)

Bachelor of Arts - Psychology And Philosophy

Toronto Metropolitan University (Ryerson)

Bachelor of Arts - Psychology And Philosophy

Wilfrid Laurier University

High School Diploma -

Markham District High School

Professional Certificate - Data Analytics

IBM (via Coursera)

Bachelor of Arts -

Toronto Metropolitan University (Ryerson)
MARILENA MICHAEL